IT System Engineer

About The Company

The Versorgungsausgleichskasse der Kommunalverbände in Schleswig-Holstein (VAK) is a reputable organization dedicated to managing and administering pension and social security services for municipal employees across Schleswig-Holstein. Committed to providing efficient and reliable support, VAK plays a vital role in ensuring the financial security and well-being of public sector employees. The company fosters a collaborative and innovative work environment, emphasizing professional development, employee well-being, and organizational excellence.

As a key player in the public sector, VAK values integrity, transparency, and customer-centric service, striving to maintain high standards in all its operations.

We are seeking a dedicated and technically skilled IT System Engineer (m/w/d) with a focus on First-Level Support to join our IT team at our Kiel location. In this role, you will serve as the first point of contact for our employees, providing essential support for various IT-related issues, including hardware, software, and network concerns. Your responsibilities will include handling support tickets, maintaining and administering Windows clients and servers, and assisting with the installation and configuration of IT systems.

Additionally, you will support the digital infrastructure, including time management systems, telephony, and intranet platforms. This position offers an excellent opportunity for an IT professional to contribute to a vital public organization while developing their skills in a dynamic environment.

The ideal candidate will possess a completed vocational training or degree in a relevant IT field, such as IT System Electronics, Information Technology, or a comparable qualification. Prior experience in network administration and general IT support is advantageous but not mandatory. Candidates should demonstrate a friendly and professional demeanor, with strong communication skills and the ability to work well within a team.

A sense of responsibility, problem-solving skills, and the willingness to learn are essential qualities for success in this role. A good understanding of Windows operating systems, network infrastructure, and support ticket management systems will be beneficial.

• Provide first-level support by accepting and resolving incident reports through the ticketing system, ensuring timely and effective solutions.
• Act as a personal contact for employees of VAK, offering technical assistance and guidance on IT-related matters.
• Manage and maintain Windows client and server systems, ensuring operational stability and security.
• Perform hardware and software installations, updates, and configurations to support organizational needs.
• Support and maintain digital systems such as time recording, telephone systems, and intranet platforms.
• Administer network infrastructure, including switches, routers, and firewalls, to ensure seamless connectivity and security.
• Create and maintain comprehensive documentation for installations, configurations, and troubleshooting procedures.
• Analyze IT processes, identify areas for improvement, and develop application solutions to optimize workflows.
• Assist the IT department with general organizational tasks and contribute to the continuous improvement of IT services.

• Enjoy a positive and respectful working atmosphere within a collaborative team environment.
• Benefit from excellent development prospects and opportunities for personal and professional growth.
• Work in modern, well-equipped office spaces that support productivity and comfort.
• Receive an attractive salary aligned with the TVöD-VKA pay scale, including potential annual bonuses and a company pension scheme (VBL).
• Experience family-friendly policies, including flexible working hours via Gleitzeit, options for remote work, and 30 days of annual leave.
• Access mobility benefits such as subsidies for public transportation (Jobticket Schleswig-Holstein), bike leasing, and corporate fitness programs (Hansefit).
• Utilize ample free parking facilities and enjoy additional perks like regular fruit deliveries, on-site massages, and participation in running and walking groups.

We are committed to promoting diversity and equal opportunities in the workplace. We particularly encourage applications from women, as part of our efforts to support gender equality in the professional environment. Additionally, we welcome applications from individuals with disabilities and will consider them preferentially if they meet the required qualifications. Our organization values a diverse workforce and strives to create an inclusive environment where every employee can thrive and succeed.