Remote Test Engineer

SHC Federal is seeking a senior Service Now Test Engineer to lead end-to-end testing and drive automation maturity, including expansion of Service Now ATF within CI/CD pipelines.

Required:

• Ability to obtain and maintain a Secret security clearance

• 10+ years of experience performing end-to-end Service Now manual testing

• Experience with CI/CD platforms such as Git Lab, Git Hub Actions, and Atlassian Bamboo

• Experience with Selenium for automation testing

• Experience with Power Shell and Bash scripting

• Comfortable reading and interpreting Python, JavaScript, and SQL

• Experience packaging tests into suites for smoke and regression execution

• Experience setting up Linux and Windows test environments, executing test cases, and tracking defects

• Working experience with component, application, integration, and performance testing procedures and criteria

• Experience defining acceptance criteria and coordinating/executing UAT

• Experience with requirements traceability and maintaining a Requirements Traceability Matrix (RTM)

Strongly Preferred / Highly Desired:

• Hands-on experience with Service Now Automated Test Framework (ATF), including creation, maintenance, and execution of automated test suites

• Experience designing and implementing automation strategy within Service Now environments

• Experience transitioning programs from manual testing to automated testing frameworks

• Experience integrating ATF with CI/CD pipelines for continuous validation

• Execute unit/component test procedures for all project components

• Create and execute integration, regression, user acceptance, and performance test procedures

• Conduct component integration testing, including performance/throughput benchmarking, fault tolerance, interface compliance, and functional completeness

• Support production break/fix and enhancement efforts (requirements review, test formulation, scenario prep, execution, reporting)

• Document and analyze test results; produce status reports; support defect management

• Perform independent requirement analysis and create high-quality test artifacts (test plans, cases, reports)

• Assist with technical artifacts including RTM, Use Cases, UI Specs, and migration plans

• Estimate testing efforts and provide input to project master schedules

• Report testing results to architecture teams and stakeholders

• Monitor and manage defects through resolution; ensure proper retesting

• Run performance benchmarks, conduct performance tuning, and support capacity planning models

• Provide data reprocessing testing and validation metrics

• Participate in CCB process and defect/change tracking

• Drive automation strategy and process improvements, including implementation and expansion of Service Now ATF capabilities

• Provide demonstrations to staff and customers as needed