More jobs:
IT Field Support Tech
Remote / Online - Candidates ideally in
Arlington, Tarrant County, Texas, 76000, USA
Listed on 2026-02-20
Arlington, Tarrant County, Texas, 76000, USA
Listing for:
Dexian
Remote/Work from Home
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Location:
Arlington (home office), Plano, The Colony, Frisco, Dallas, and Allen (Travel Required)
Employment Type: CTH
Position SummaryWe are seeking a motivated and customer-focused Level 1 Field Technician to provide onsite desktop and technical support across multiple locations in the North Dallas area, including Plano, The Colony, Frisco, Dallas, and Allen. This role is responsible for delivering first-level technical support, resolving hardware and software issues, and ensuring high-quality service to internal customers.
Frequent local travel between supported sites is required.
Key Responsibilities- Provide first-level desktop support, including incident, problem, and service request resolution.
- Maintain, analyze, troubleshoot, and repair computer systems, laptops, printers, and peripheral equipment.
- Install, configure, and support Windows operating systems and standard business applications.
- Represent customer interests by delivering timely support and escalating complex issues to Desktop Support L2 Technicians when necessary.
- Participate in projects requiring Technical Operations involvement, including hardware rollouts, system upgrades, and office setups.
- Monitor and maintain service levels with internal customers and external vendors.
- Document IT asset changes, including status updates and ownership tracking.
- Develop and maintain technical documentation to contribute to the team knowledgebase and support knowledge sharing.
- Ensure proper documentation of incidents, service requests, and resolutions in the ticketing system.
- Support hardware lifecycle management, including imaging, deployment, replacement, and decommissioning.
- 1–2 years of experience in desktop or field technical support.
- Strong troubleshooting skills for hardware, software, and peripheral devices.
- Experience with Windows OS and Microsoft Office Suite.
- Familiarity with ticketing systems (Service Now or similar preferred).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service and communication skills.
- Valid driver’s license and reliable transportation (required for travel between locations).
- CompTIA A+ or similar certification.
- Experience supporting enterprise environments.
- Knowledge of IT asset management processes.
- Experience working in a multi-site support model.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×