Head of Customer Success

About We Comes Before Me Corp, D.B.A. SqlDBM

SqlDBM is the leading cloud-native data modeling platform designed for enterprise organizations. We empower large-scale data teams with the tools to streamline data governance, collaboration, and architecture across the modern cloud ecosystem. With an expanding customer base and strong market demand, we are growing our Enterprise Customer Success team to drive long-term value and adoption across Fortune 1000 companies.

SqlDBM is seeking a seasoned Head of Customer Success to own and scale our post-sales customer experience across onboarding, adoption, retention, and expansion. This role is accountable for ensuring enterprise customers realize measurable value from SqlDBM and continue to grow with the platform over time.

As a senior leader within the go-to-market organization, you will design and run a predictable, data-driven customer success engine that reduces churn, drives net revenue retention, and strengthens SqlDBM’s position as a mission-critical platform for data engineers and architects.

You will partner closely with Sales, Product, Engineering, and Finance to align customer outcomes with product delivery, roadmap priorities, and commercial objectives.

This role is both strategic and operational - expected to define the CS strategy while personally ensuring execution discipline across accounts.

• Customer Success Strategy & Execution
• Own the end-to-end customer lifecycle: onboarding, adoption, value realization, renewal, and expansion.
• Define and implement customer success playbooks for enterprise and mid-market customers.
• Establish clear success criteria tied to customer use cases (data modeling, governance, AI readiness, collaboration).
• Retention, Expansion & Metrics
• Be directly accountable for gross retention, net revenue retention (NRR), and churn reduction.
• Build and operationalize health scoring, risk identification, and proactive engagement models.
• Partner with Sales on renewals and expansions with clear ownership boundaries.
• Ensure enterprise customers achieve time-to-value quickly and consistently.
• Standardize onboarding frameworks while allowing flexibility for complex customer environments.
• Drive deep product adoption across technical and business stakeholders.
• Cross-Functional Leadership
• Act as the voice of the customer into Product and Engineering, influencing roadmap prioritization.
• Collaborate with Product on adoption of new capabilities (including AI-driven features).
• Work with Finance on renewal forecasting, churn modeling, and revenue predictability.
• Team Building & Operational Rigor
• Build, coach, and scale a high-performing Customer Success team.
• Define roles, responsibilities, and success metrics clearly across the team.
• Implement tooling, reporting, and processes that support scale.

• 8+ years in Customer Success, Account Management, or Post-Sales leadership in B2B SaaS
• Proven experience managing enterprise customers in technical or data-centric products
• Strong understanding of how technical teams adopt and measure value
• Highly operational: metrics-driven, process-oriented, and execution-focused
• Experience scaling CS functions in growth-stage SaaS companies preferred

• Competitive base salary + performance-based incentives aligned with customer retention and expansion.
• Opportunity to work with some of the largest, most influential data-driven organizations globally.
• Remote-first work environment with travel opportunities for key customer engagements.
• Work alongside industry leaders and a world-class product team at the forefront of data innovation.
• Comprehensive plan coverage for employee and covered dependents for medical, vision, dental, life, Short-term Disability, Long-Term Disability, and employer-sponsored 401k.
• Strong career growth trajectory in a rapidly scaling enterprise-first SaaS company.

SqlDBM is an equal opportunity employer. We're committed to building an inclusive team that welcomes diversity of perspectives, people, and backgrounds regardless of race, color, ancestry, national origin, sex, gender (including pregnancy, breastfeeding, and related medical conditions), sexual orientation, gender identity and expression, age, religion, creed, disability, medical condition, genetic information, marital status, citizenship, military or veteran status, or any other protected status under applicable law.

SqIDBM will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the People Experience Team to learn how to request accommodation.

Compensation Range: $192,000 OTE -$202,000 ($160,000-$175,000 base + 15%-20% variable compensation)