VP, Solution Architect - Marketing Engineering

Job Description:

In today’s rapidly evolving financial landscape, innovative solutions are essential to address complex challenges. The Vice President, Solution Architect thrives in a hands‑on role focused on system design and architecture, leading by example to design, implement, and manage highly available, scalable integrations across marketing and related platforms. This role also entails continuous discovery, exploration, and rapid learning of SaaS platforms and solutions.

Success in this position requires deep expertise in solution architecture—developing microservices and integrated solutions utilizing AI tools—and integrating internal and external SaaS AI capabilities. The ideal candidate will demonstrate strong leadership, influence multiple teams, and adapt quickly to ever‑changing technologies.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in‑person engagement activities such as business or team meetings, training and culture events.

• Collaborate with business and IT teams to understand requirements, ensure solutions adhere to standards, and deliver on schedule.
• Partner with multiple IT teams to develop high‑availability, high‑performance solutions that comply with organizational security and standards.
• Oversee the build and ongoing management of Marketing and Martech applications.
• Communicate regularly with business and technology leaders, providing status updates, dashboards, and solution reviews.
• Manage diverse IT technologies and priorities across multiple teams using Agile methodologies.
• Maintain comprehensive process and documentation standards, including design documentation, coding, testing, and code reviews.
• Implement proactive monitoring to minimize or prevent application impact. Provide 24x7 on‑call escalation support as needed.
• Identify opportunities for automation, system improvements, and simplifications in engineering solutions.
• Maintain a passion for knowledge, continuously learning emerging technologies including AI/ML/Gen AI.
• Leverage GenAI tools to enhance deliverables and efficiency as required.
• Evaluate SaaS platforms’ AI capabilities and drive integration strategies using experience, Synchrony standards and industry best practices.
• Influence Agile development teams throughout all phases of the scaled Agile lifecycle.
• Lead Continuous Integration and Continuous Delivery (CI/CD) strategies leveraging Bitbucket, Cloud Bees, Jenkins, and uDeploy tools.
• Collaborate with train and Agile team leaders to ensure delivery at every Program Increment.
• Mentor and guide team members at all levels, influencing upward, downward, and laterally.
• Ensure compliance with Synchrony’s architecture, security, and technology standards.
• Contribute to defining and maintaining future‑state technology architecture and application modernization roadmaps.
• Define and enforce Non‑Functional Requirements, including performance, security, reliability, scalability, usability, maintainability, and portability.
• Analyze production issues, troubleshoot effectively, identify root causes, and implement solutions.
• Stay current on emerging technologies, open‑source projects, and programming languages.
• Work with third‑party vendors to develop or integrate software into company products.
• Coach and mentor engineering leads to enhance their technical expertise and leadership abilities.
• Perform additional duties and special projects as assigned.

• Bachelor’s Degree with 8+ years of system engineering experience, or High School Diploma/GED with 12+ years of skilled system engineering experience.
• Excellent verbal and written communication, analytical, problem‑solving, and collaboration skills.
• Minimum 5 years designing scalable applications.
• At least 3 years of leadership experience managing teams.
• Minimum 3 years working with Marketing solutions and SaaS platforms across Martech and AdTech.
• Proven experience integrating AI tools, building…