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Technical Support HelpDesk/Support

Senior Manager, IT Buyer Customer Success

Remote / Online - Candidates ideally in
Needham, Norfolk County, Massachusetts, 02492, USA
Listing for: IDG
Remote/Work from Home position
Listed on 2026-02-21
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading technology market research firm is seeking a Manager of Customer Success to lead a team focused on enhancing the customer experience. In this role, you will engage with IT Suppliers, drive user adoption, and manage performance metrics. Ideal candidates should have over 6 years of experience in customer success or account management, strong leadership capacities, and the ability to foster relationships.

This position allows for remote work in approved locations and emphasizes employee well-being with a competitive compensation package.
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Position Requirements
10+ Years work experience
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