Team Leader - Enrollment​/Eligibility

Job Description

Location: Remote / Work from Home (candidates located in Missouri excluding Kansas City, St. Louis, and Jefferson City.)

Pay Rate: $21.00/hour

Schedule: Monday - Friday, 9:00 AM - 6:00 PM EST

Training: Monday - Friday, 9:00 AM - 5:30 PM EST for 30 days (attendance required)

We are seeking a motivated Team Leader to support enrollment and eligibility operations for a state benefits program. The Team Leader will oversee staff performance, provide guidance and training, and ensure quality and compliance in operational processes.

• Supervise and support assigned staff, providing feedback and guidance as needed
• Conduct training sessions and evaluate staff performance
• Assist in the development and maintenance of team processes and procedures
• Foster collaboration across departments
• Facilitate team meetings and ensure clear communication
• Ensure staff maintain up-to-date program knowledge
• Provide updates to management on quality, training, policies, procedures, and operational issues
• Serve as a subject matter expert in verifying and researching documentation
• Draft or revise training materials and procedural documentation
• Manage escalated communications with external contacts
• Perform quality assurance checks to maintain high standards

• High school diploma or GED required
• Minimum 2 years of relevant professional experience, or equivalent combination of education and experience
• Strong leadership, communication, and problem-solving skills
• Ability to work independently and manage multiple priorities
• Comfortable using technology and working remotely

Candidates must have their own personal computer and related equipment that meets the following requirements:

Computer / Operating System

• Desktop or laptop running Windows 10 (version 22H2 or higher) or MacOS 12.5 or newer
• HP users must have SMode disabled
• Smartphones, tablets (iPads, Chromebooks, other mobile devices), and low-performance computers are not supported

Processor

• Intel Core i5 or equivalent

Memory (RAM)

• Minimum: 4 GB
• Preferred: 8 GB

Storage

• Minimum: 64 GB
• Preferred: 128-256 GB SSD or 5400 RPM HDD

Headset

• USB wired headset with microphone and noise suppression recommended
• Bluetooth headsets are allowed if wired is unavailable

Note:

Candidates must be able to run required applications and participate in training/meetings on their devices.

$21.00 / hr