Senior Special Order Associate - Remote in Jacksonville, FL

Why consider this job opportunity

• Remote flexibility with the requirement for occasional in-office presence
• Opportunity to work in a dynamic environment focused on special order processing
• Engaging role with direct interaction with vendors and customers
• Contribute to improving processes and training junior personnel
• Supportive work culture that values diversity, equity, and inclusion

• Research and source items for special order requests, processing purchases within specified time frames
• Conduct price negotiations with vendors and customers to determine final customer prices
• Maintain vendor pricing catalogs and provide training for call center staff
• Reconcile accounts payable discrepancies and ensure accurate payment instructions
• Manage customer returns and ensure systems reflect issues and resolutions

• Minimum of 5-7 years of experience in a related area of responsibility
• Technical certification or associate degree may be required in some areas
• Ability to work independently and exercise judgment in decision-making
• Strong negotiation skills and customer service orientation
• Proficiency in managing vendor relationships and pricing catalogs

• Experience in supply chain management or procurement processes
• Familiarity with invoice reconciliation and accounts payable procedures
• Previous experience training or guiding junior support personnel
• Excellent organizational and multitasking skills
• Knowledge of industry-specific software or tools

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