Solutions Engineer Nashville, Atlanta, Lexington, St. Louis

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non‑invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color‑coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart.

Heartflow is the first AI‑driven non‑invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (Road Map™Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.

The Solutions Engineer will be responsible for guiding customers through the process of implementing Heart Flow’s solutions in their hospital/clinical environment. The Solutions Engineer will work with clinical and engineering resources onsite to deploy solutions that work within the existing infrastructure and workflow, and overcome technical, procedural and political obstacles that arise. Once solutions are implemented, the Solutions Engineer collaborates with the Support and the Technology teams in investigation and resolution of customer issues.

As the customer‑facing engineering team, we are at the sharp end. The Solutions Engineer is also responsible for collaborating closely with Heart Flow’s engineering, security and regulatory teams to influence the roadmap of future technical solutions. Information on feature requests, workarounds, undiscovered bugs and the varied infrastructures of different institutions are vital to Heart Flow’s customer centric focus.

This is a work from home position with up to 80% travel.

• Guide Heart Flow’s customers through the process of implementing our unique SaaS non‑invasive diagnostic technology.
• Be a customer resource for information on Heart Flow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud hosted platforms and SaaS solutions.
• Contribute as Heart Flow gain
  
  S worldwide adoption of our novel FFR CT product by providing knowledgeable responses to customer inquiries and issues.
• Contribute to high‑performing, global Field Engineering team by sharing new information and leveraging group wisdom
• Demonstrate discipline to work independently
• Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues.
• Deliver customer feedback into Heart Flow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology.

• Positive, professional personality, comfortable in front of groups/customers
• Responsible, accountable, and ability to work well within teams and cross‑functionally
• Comfortable in high pressure situations, and ability to assess priorities
• Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
• Technical skills required:
• Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
• Security - Understanding of data protection, encryption. Knowledge of web services, certificates
• VMware - Experience deploying and troubleshooting VMs, working knowledge of ESX features

• Eng or B.S. in Computer Science preferred
• 2+ years working in Linux environment
• Knowledge of virtualization technologies required
• Experience supporting large‑scale websites and/or web‑based products
• 2+ years’ experience working in the health care industry
• Demonstrated customer facing…