Deployments Specialist

Job Summary

The Deployment Specialist I is responsible for managing standard client deployments across one or more Lines of Business (LOB). This role owns deployment timelines, coordinates cross‑functional activities, communicates with clients, ensures successful go‑live execution, and proactively escalates risks to ensure successful client go‑lives.

• Lead and manage end‑to‑end standardized deployment project plans, ensuring successful execution from initiation through go‑live.
• Develop, maintain, and actively manage detailed deployment timelines, milestones, and deliverables to ensure projects remain on track and aligned with client expectations.
• Coordinate client deployment activities, including scheduling, data collection, system configuration requirements, and documentation management to ensure readiness and successful implementation.
• Monitor project progress by tracking assigned tasks, milestones, and dependencies; provide proactive status updates and strategic insights to internal stakeholders, clients, and Deployment Leadership.
• Identify project risks, gaps, or potential delays; evaluate impact and exercise independent judgment in recommending and escalating appropriate mitigation strategies.
• Ensure accurate system setup and configuration based on client requirements; validate completeness and integrity of required client information prior to implementation.
• Coordinate client education and training logistics to support successful system adoption and operational readiness.
• Maintain comprehensive and audit‑ready deployment documentation, records, and implementation artifacts in accordance with organizational standards.
• Participate in and contribute to cross‑functional collaboration efforts, providing project‑level insights and supporting continuous process improvement initiatives.
• Perform other duties as assigned.

• Bachelor’s degree in Information Systems, Information Technology, Business Administration, or a related field, or 1‑3 years of relevant experience.
• Demonstrated ability managing structured project plans and implementation activities, exercising sound judgment within established frameworks and organizational standards.
• Strong organizational and time‑management skills with the ability to independently prioritize competing deadlines, manage multiple concurrent projects, and adapt to shifting priorities.
• Experience coordinating cross‑functional tasks and deliverables, ensuring alignment with defined processes while applying discretion to address variances or project complexities.
• Strong written and verbal communication skills, with the ability to effectively communicate project expectations, risks, and recommendations to clients and internal stakeholders.
• Proficiency in Microsoft Office Suite and project management tools, with the ability to analyze project data, track milestones, and generate meaningful status reporting to support informed decision‑making.
• Ability to identify potential issues, assess impact, and recommend appropriate solutions or escalation pathways in support of project objectives.
• Proficiency in English is necessary for job‑related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

• Exposure to EMS, healthcare, or client implementation environments preferred.

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions.
• Noise levels in the office are typically moderate and consistent with a standard office setting.
• For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours.
• A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset.

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer.
• Communication: frequent and prolonged periods of speaking, listening, reading, and…