Technical Account Manager - Remote

Team Viewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Are you ready to join our team and make an impact?

We are looking for a technically proficient and customer‑focused Technical Account Manager (TAM) to support enterprise customers using on Team Viewer’s Digital Employee Experience (DEX) solution.

As a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long‑term customer retention and growth, ensuring our technology delivers real, sustained value across large‑scale environments.

• Lead Technical Strategy and Solution Architecture
  • Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
  • Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, Service Now, and Entra AD
  • Identify areas of further system integration (API etc.) and assist with configuration
• Drive Adoption and Technical Enablement
  • Build, document and execute tailored technical onboarding and adoption plans
  • Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
  • Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
• Proactively Optimize Performance & Troubleshoot
  • Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities
  • Provide Validation and Health Check reports for existing customer environments
  • Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
  • Deliver technical value and report on measurable outcomes
  • Translate customer goals into measurable platform outcomes (e.g. reduced MTTR, improved digital experience scores etc.)
  • Lead and provide data‑driven business reviews to showcase value realization and align on roadmap strategy.
• Support Expansion and Growth Opportunities
  • Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
  • Collaborate with Sales and Customer Success to support renewals, upsells, and long‑term account growth.
• Technical Expertise
  • Become an expert in the Team Viewer product suite
  • Strong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink).
  • Familiarity with ITSM platforms (e.g., Service Now), identity providers (e.g., Azure AD, Okta), and SaaS/cloud‑native integrations.
  • Scripting/automation experience (Power Shell, Bash, Python) and working knowledge of REST APIs.
  • Proven ability to communicate effectively with both technical and non‑technical enterprise stakeholders.
  • Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals.
  • Strong troubleshooting, prioritization, and cross‑functional coordination skills.

• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
• 5+ years in a customer‑facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on‑premise and SaaS deployments.
• Experience with Service Now, Service Now…