Manager, IT & Operations

Company Overview

The Society for Gynecologic Oncology (SGO) is the world’s premier organization for everyone who works to lessen the impact of gynecologic cancers supported by more than 2,700 members, gynecologic oncologists, medical oncologists, physician assistants, nurse practitioners, and patient advocates. We are a member-driven community of people working together to advance cancer care and improve the lives of millions. SGO is global, inclusive and dedicated to all its members.

The Foundation for Women’s Cancer (FWC) is the 501(c)3 foundation of the SGO.

The SGOmission istoaccelerate innovative, high-quality, equitable, and comprehensive gynecologic cancercare and the mission of the FWC is to support and empower all affected by gynecologic cancers through education, research, and public awareness.

The sharedvisionof both organizationsisa world united in eradicating gynecologic cancers where everyone thrives.

The SGO currently has an extraordinary opportunity for technology and data operations specialist join the team as the Senior Meetings Manager role. We are looking for an individual to bring their passion and excitement to our fast-paced and ever-changing environment. The successful incumbent will be highly detail orientated, organized, and collaborative while managing multiple projects simultaneously. They will see the big picture and embrace change to ensure they meet their goals and the goals of the SGO and FWC.

The Manager, IT & Operations is responsible for?overseeing the association’s information technology systems and supporting operational infrastructure to ensure efficient, secure, and reliable day-to-day operations. This role serves as the primary liaison between staff and the association’s outsourced IT managed service provider, providing first-level support to staff and coordinating all technology-related services. The Manager, IT & Operations ensures that all hardware, software, and systems align with organizational needs, best practices, and security standards.

They personify the SGO/Foundation internal values of Integrity, Excellence, Equity, Innovation, and Communication
.

INFORMATION TECHNOLOGY MANAGEMENT– Serve as the primary point of contact and liaison between staff and the outsourced IT managed service provider. Provide first-level technical support to staff, including troubleshooting hardware, software, and connectivity issues; elevate issues to the managed service provider as appropriate. Oversee all association software and hardware, including assessment, selection and training (including but not limited to Microsoft 365, Zoom, Adobe, file storage systems, email, laptops, use of company software on personal mobile devices, and peripherals).

Manage website hosting and SSL certifications through the association’s service provider, ensuring appropriate security controls and coordination of updates or changes. Coordinate onboarding and offboarding of staff, including user accounts, equipment setup, access permissions, and security protocols. Monitor system performance, uptime, and service levels; ensure managed service provider meets contractual and performance expectations. Maintain documentation of systems, processes, licenses, and technology assets.

Manage all staff phone lines, necessary licenses, and Microsoft SharePoint organization.

SECURITY, COMPLIANCE, AND RISK MANAGEMENT - Support implementation and adherence to cybersecurity best practices, data privacy standards, and organizational policies. Coordinate security updates, backups, disaster recovery planning, and business continuity efforts with the managed service provider. Assist with compliance requirements relevant to a medical association, including data protection and confidentiality standards.

OPERATIONS AND ADMINISTRATIVE SUPPORT - Support operational systems and tools used across the organization, including membership databases, learning management systems, financial systems, and collaboration platforms. Collaborate with Senior Manager, Data & Systems on integration between systems and to ensure data integrity across platforms. Identify opportunities to improve operational…