Specialist , Service Management

** Job Description
** The Specialist, DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as-needed on-site support for regionally located computer rooms.  They will ensure all requests and incident tasks are handled according to standard operating procedures, work instructions, and policies.  Responsible for all DC related aspects of our Company's Infrastructure Management Lifecycle for hosted equipment including planning, coordination, installation, and decommission.

Responsible for improving the overall operation ensuring that work activities are completed within SLA parameters with a high degree of quality.  Coordinates onsite activities with visitors, vendors, and other technicians as required.
** Location**:
This position will be based at the Kenilworth, NJ site.
** Responsibilities**:
* Strong understanding of structured cabling systems, network and connectivity standards and hardware installation.
* Excellent problem-solving skills, trouble shooting, analytical skills, project/task management skills are required.
* Must be a key contributor to the success of technical solutions.
* Must have the ability to constantly learn while operating in a complex and dynamic operations environment.
* Capacity and demand planning for the data center.
* Technical capacity and capability analysis for data center and local computer rooms.
* Must demonstrate strong interpersonal and communication skills with high personal integrity, credibility, and energy.
* As applicable, develop staff and maintain effective relationships with vendors.
*
* Education:

** HS Diploma or GED required. Advanced degree preferred.
*
* Qualifications:

*** Understanding of enterprise critical data center facilities and their mechanical and electrical requirements
* Understanding of enterprise critical data center facilities and their mechanical and electrical requirements
* Deep understanding of data center, IT and network standards and policies.
* Ability to adapt to changing technology environments.
* Ability to oversee data center projects and develop and improve processes.
* Ability to oversee data center projects and develop and improve processes.
* Ability to oversee data center projects and develop and improve processes.
* Ability to oversee data center projects and develop and improve processes.
** Required Skills and Specifications:
*** Minimum of 5 years in data center installations, break fix, diagnostics, and structured cabling
* Strong team building, organizational and Project Management skills.

MSJR
*
* Required Skills:

** Accountability, Audit Management, Breakdown Maintenance, Business Process Improvements, Customer Experience Management, Data Center Management, Data Center Operations, Data Center Technology, Data Modeling, Governance Management, Information Systems Strategy, IT Infrastructure Management, Management Process, Project Management, Quality Assurance (QA), Stakeholder Relationship Management, Standard Operating Procedure (SOP), Structured Cabling, Team-Building, Technical Solution Development, Technical Solutions, Technology Adaptation
** Preferred

Skills:

** Current Employees apply

Current Contingent Workers apply
** US and Puerto Rico Residents Only:
** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please  if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
** U.S. Hybrid Work Model
** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.

This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or…