Technical Application Support Analyst; Core Diretor

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

We are adding a Senior Technical Application Support Analyst to our Core Director Implementations team. This is a unique role that provides services for new and existing customers of Jack Henry's Core Director core banking solution. You will be assisting with software implementations, installation and configuration of new servers, deployment of software updates and release upgrades. You will use your strong technical, analytical and customer service skills to partner with financial institutions and their 3rd party IT vendors on software installations or upgrades, convey technical server requirements or configurations and escalated issues from the team.

You will need to have a strong understanding of technical troubleshooting and an aptitude for working with Microsoft Windows Servers. This position is vital for our clients to ensure a proper installation or upgrade of our products and services and provide valuable troubleshooting for technical issues.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $60,000- $75,000. This posted salary range reflects the minimum and maximum base pay we reasonably expect to offer for this role at the time of posting. Actual compensation may vary above or below this range and is subject to change in the future. Individual pay is determined by a variety of factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, performance, work schedule, travel requirements, sales or revenue targets, and overall business needs and affordability.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Oversees the implementation of projects from initiation through successful delivery.
• Ensures all implementation projects are completed on time and within scope.
• Performs detailed analysis to develop automation specifications and define system and functional requirements.
• Maintains clear and consistent communication with clients throughout the project lifecycle.
• Conducts training sessions to support the implementation of new products and services.
• Troubleshoots software issues and collaborates with the programming team to ensure changes are successfully deployed to production.
• Updates and maintains documentation to accurately reflect system modifications, including changes and newly introduced parameters resulting from software releases or updates.
• May perform additional duties as assigned.

• Minimum of 6 years of IT experience providing technical troubleshooting or technical support.
• Must have technical experience with Microsoft Windows Servers.
• Must have the ability to work after hours and on weekends for server upgrades and replacements as needed.
• Must be able to travel up to 15% for implementations, trainings or meetings.

• Bachelor's Degree in a CIS-related discipline.
• Experience with Powershell Scripting.
• Jack Henry Core Director application experience.
• SSL Certificate management.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single…