Automotive Service Advisor - Remote

Overview

Are you an automotive expert with 4 valid ASE certifications? Ready to put your expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for skilled Service Advisors to join our growing team and help us deliver on our vision to be the world’s most trusted mobility company.

As a Service Advisor, you’ll be the trusted expert guiding maintenance and repair decisions for our clients and vendors—ensuring fleets stay on the road, costs stay under control, and downtime is minimized.

• Flexibility:
  Work 100% remotely from your home in Jacksonville, FL
• Competitive Pay:
  The starting pay range for this position is $24.75 - $26.75/hr base pay + shift differentials + ASE certifications. Pay within the range will be determined based on numerous factors including relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
• Consistent Schedule You Can Count On:
  Enjoy a stable 40‑hour workweek within department hours of Monday‑Friday, 6 am – 9 pm CST, and Saturday from 7 am – 4 pm CST
• Impact:
  Help businesses keep their fleets running smoothly and efficiently.

• Comprehensive Benefits:
  Paid vacation and choice time days, medical/dental/vision coverage, 401(k) with employer match, profit sharing, employee discounts, and more.
• Extra Earnings:
  Additional pay for valid ASE certifications you hold in the list below and weekend/evening shifts.
• Growth & Development:
  Access to training and advancement opportunities with a global leader that invests in your development and upholds integrity in every decision.

A1‑A9, B5, T1‑T8, L1‑L4, F1, G1, & C1.

Enterprise Fleet Management, a business line of Enterprise Mobility, manages over 765,000 vehicles across North America. With more than 50 offices nationwide, we provide customized fleet solutions for businesses and government agencies. Our success is built on doing the right thing—for our customers and employees—every time.

• Review scheduled and unscheduled repair orders for accuracy and cost-effectiveness.
• Recommend proper maintenance intervals, repair procedures, and pricing.
• Support Fleet Management offices, clients, and vendors to minimize downtime and control costs.
• Provide timely advice on repair orders submitted from external partners by phone and email in an efficient and friendly manner.
• Review proposals to ensure repair and maintenance services are performed according to manufacturers’ recommendations, interval timing, vehicle history, and appropriate pricing.
• Negotiate changes or corrections to order pricing when inconsistent with standards, and advise on warranty applications while creating purchase orders.
• Analyze clients’ business needs and repair orders to create solutions; contact clients to provide recommendations, explain procedures, and obtain approval.
• Identify opportunities and recommend to groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair.
• Field calls from drivers, evaluate needs, and suggest proper and cost‑effective service locations for clients.

Equal Opportunity Employer / Disability / Veterans

• Minimum of 4 valid ASE certifications (no expired certifications) in the following list: A1‑A9, B5, T1‑T8, L1‑L4, F1, G1, & C1.
• Must live in Jacksonville, FL or surrounding counties.
• Six (6) months of customer service experience required.
• Two (2) years of automotive maintenance, repair consultation, or dealership service department experience required.
• Degree in Automotive Technology preferred.
• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to meet all work‑from‑home technical requirements.
• Authorized to work in the United States and not require sponsorship for this or future positions.

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

• Reliable and consistent high‑speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• Minimum validated upload speed of 5 Mb/s and download speed of 25 Mb/s; latency less than 100 ms (validate using a speed test tool such as ).