Senior SAP Coordinator

Work Schedule:
Must work in office 3 days a week and may telecommute (work from home) from within commuting distance to the office location 2 days a week.

Regional SAP Coordinator. Provide functional application support to SAP and non-SAP business-IT applications. Support local Key- & Power- users translating the business requirements to IT solutions in cooperation with Global IT teams.

• Analyze, plan and route the functional issues and if needed, trigger the involvement of regional and Global IT team.
• Support local process owners to improve the processes and, if required, support on the specification of the requirement for change requests.
• Assist local teams to keep user documentation up to date.
• Arrange regular meetings with local site and department managers to discuss local issues, pending and expected changes and projects including priority setting and resource allocation.
• Take co-ownership of the Business Impact Assessment in close cooperation with the Local IT Engineer, Local Plant Manager, Local Finance Manager and Global IT.
• Manage local contractors for incidents and changes for assigned solutions.
• Conduct IT user satisfaction surveys in co-ownership with the IT Engineer; report the results and improvement plans to Local Management and the Global General-IT Support Manager.
• Support and monitor Key Users with issue solution testing.
• Engage with local organization to propose continuous improvements.
• Oversee knowledge transfer with local and global business-IT matters.
• Encourage Key-/Power-Users on adoption of Stahl best practices.
• Keep local organization updated about global procedures.
• Provide incident- & problem management related to business-IT solutions: filter and solve within local capabilities and mandate, submit a service ticket to Global IT for next level support, delivering the full issue analysis and reproduction info, monitoring the progress.
• Coordinate test activities for change requests and/or regression tests & UAT.
• Liaise between local site(s) in the region and Global IT.
• Ensure adherence to policies/processes.

$117,957/year

Education:
Bachelor’s degree in business administration or related field or foreign equivalent.

Experience:
Five (5) years of progressively responsible enterprise wide application support experience to include five (5) years with the following:

• Providing IT solutions for SAP and non-SAP business-IT solutions
• Communicating technical information to a variety of stakeholders (end users to management)
• Utilizing Project Management principles and ITIL service management

Travel:

• 2-5% international travel for Global IT group meetings
• 2-5% domestic travel for trainings and meetings

Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Send resume to:
Reference job #116839
.