Business Technology Solutions Manager

Business Technology Solutions Manager

Location: Boston, MA;
New York, NY;
Philadelphia, PA;
Washington D.C.;
Princeton, NJ;
Chicago, IL;
Los Angeles, CA;
San Francisco, CA;
San Diego, CA;
Atlanta, GA

Region: United States

Category: Digital Customer Experience

Subcategory: Business Technology

ZS is a management consulting and technology firm focused on improving life and how we live it, transforming ideas into impact by bringing together data, science, technology, and human ingenuity to deliver better outcomes for all. Here you’ll work side by side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers, and consumers worldwide. ZS drives impact by bringing a client‑first mentality to each engagement, partners collaboratively, and develops custom solutions and technology products that create value across critical business areas.

Business Technology Solutions Manager in the Digital Customer Experience area will accelerate ZS’s Content Transformation capability through industry disruption of today’s content supply chain with AI/Gen AI driven innovative approaches and marketing transformation. You will lead large‑scale digital client business development and delivery engagements across Life Sciences and key priority industries, manage demand and sales cycles for modular content supply chain transformation programs, lead content transformation programs linking brand strategy, AI‑driven content planning, regulatory approval, hyper‑personalization, and digital channel deployments, implement and integrate Adobe Experience Cloud platforms, develop and commercialize innovative offerings, and work closely with cross‑functional teams.

• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both).
• Strong experience in Adobe Experience solutions – DAM, CMS, CDP, Workfront and AWS cloud architectures.
• Deep expertise in designing, architecting, and building modern Content Factories.
• Experience with Medical, Regulatory, and Legal (MLR) processes and integration with Veeva Promo Mats in Life Sciences industry desirable.
• Bachelor’s degree in Computer Science or related field; MBA or advanced degree highly desirable.
• Executive‑level presence and communication skills.
• Willingness to travel to meet client needs.
• Demonstrated implementation experience and technical expertise in Adobe Experience solutions.

• Cross‑functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression.
• Internal mobility paths enabling growth via s‑curves, individual contribution, and role expansions.

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development, skills development programs, multiple career progression options, internal mobility paths, and a collaborative culture that empowers you to thrive as an individual and global team member.

Flexible and connected working model combining work from home and on‑site presence at clients or ZS offices for the majority of the week.

Travel is a requirement for client‑facing ZSers. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application, candidates must possess or be able to obtain work authorization for their intended country of employment. An online application is required, including a full set of transcripts (official or unofficial). NO AGENCY CALLS, PLEASE.

Learn more about ZS’s inclusion and belonging efforts and the networks ZS supports here:

Interested? Apply now.