IT Partner Manager

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

The IT Partner Manager is responsible for the continuous, uninterrupted operations of the Siemens Customer Service Center (CSC) in Irving, Texas. The CSC consists of a Customer Support Center and a Central Monitoring Station (CMS). The IT Partner Manager will maintain the sophisticated IT architecture that powers this center and processes fire, security and building automation alarms. This will include daily and periodic maintenance, application and equipment upgrades, and rapid response to any casualties that befall the systems.

These casualties may occur during the daytime, nighttime or weekend hours. The IT Partner Manager may at times be customer-facing to address IT-related requirements with prospective or existing customers. If you are a seasoned IT professional with significant hands‑on experience managing the technological elements of a central monitoring station, this may be your next assignment.

This position is based in Irving, TX.

• Maintain continuous (24/7/365) operations of all IT and telephony equipment to allow the center to conduct its various missions, to include building automation monitoring, fire/burglar panel monitoring, video monitoring, access control monitoring, emergency phone monitoring, and various additional customer service tasks
• Coordinate with specialty vendors and contract IT engineering consultants to optimize the equipment and application portfolio for effective operations, to include system & application upgrades, warranty service agreements, and new service offerings
• Become proficient in the purchase order and invoicing processes. Purchase order origination and invoice reconciliation are both component tasks

• Minimum of 3 years of experience and advanced knowledge of IT systems administration and IT server architecture or similar experience
• High School diploma or state‑recognized GED, coupled with significant vocational IT training
• Advanced knowledge of Microsoft Office applications
• Fluent in English
• A true self‑starter who shows initiative and takes accountability for his/her actions
• Flexible enough to work night or weekend hours if there are systems casualties
• Meticulous attention to detail in all administrative work
• Comfortable in a matrixed environment, interacting with multiple internal and external stakeholders
• Less than 5% travel required with the position
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• This is primarily an in‑office position although remote work is authorized, when necessary, therefore, residing in proximity to Irving, Texas is a plus

• Significant experience as an IT professional in a Central Monitoring Station (CMS) environment, with expert knowledge of signals receivers, concentrators, switches, servers, domain controllers, telephony systems, etc.
• Bachelor’s or master’s degree in computer science or information technology, or significant vocational IT training and five plus years of experience maintaining the IT element of a business or data center
• Minimum of 5 years of experience and advanced knowledge of IT systems administration or IT service architecture or similar experience
• Experience with core CMS applications such as Security Business Network (SBN)
• Experience with video monitoring applications such as IMMIX
• Experience with access control systems such…