Security Advisor II, Falcon Complete; Remote

Overview

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches with the world’s most advanced AI-native platform. We are a mission-driven company that values flexibility and autonomy to own careers. We seek talented Crowd Strikers who are passionate, innovative and customer-focused.

The Falcon Complete Security Advisor works within a team focused on the overall health and security posture of all Falcon Complete customers. The ideal candidate will combine technical, security and customer-management skills to guide customers toward a successful and secure experience with Falcon Complete. Under leadership direction, this role will execute daily tasks to help Falcon Complete achieve its mission to stop breaches.

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of Crowd Strike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

• 3+ years in Cybersecurity focused role.
• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Partner with Crowd Strike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
• US Citizenship or Green Card Holder

• Incident Management and CSIRT operation
• Change Management
• Malicious Code:
  Detection and Response
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response
• Experience working with complex, sophisticated clients
• Strong analytical capabilities and a desire to learn new things
• Able to work across multiple teams to resolve customer issues and requests
• Demonstrated experience as a security advisor or consultant
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE ATT&CK a plus.

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

Crowd Strike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights…