Security Advisor , Falcon Complete; Remote

Overview

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.

• Provide Falcon Complete customers with recommendations that align to improved security.

• Create and recommend remediation for components of Crowd Strike products that may lead to improved security posture.

• Contact customers directly upon identification of misalignment with Falcon Complete standards.

• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.

• Develop and provide customers with service reports and stats as requested.

• Partner with internal teams to ensure customer satisfaction.

• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

• 2+ years in Cybersecurity focused role.

• Customer empathy and ability to guide customers towards desired outcome.

• Excellent customer-facing communication skills including verbal and written.

• Partner with Crowd Strike teams to troubleshoot and resolve customer issues.

• Adept in Windows, Linux, and MAC operating systems.

• Experience or demonstrated knowledge of threat detection and incident response.

• Bachelor s degree in Technology and/or Cybersecurity or relevant experience.

• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.

• Incident Management and CSIRT operation

• Change Management

• Malicious Code:
  Detection and Response

• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

• Intrusion Detection and Response

• Experience working with complex, sophisticated clients

• Strong analytical capabilities and a desire to learn new things

• Able to work across multiple teams to resolve customer issues and requests

• Demonstrated experience as a security advisor or consultant

• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

#LI-RC2

#LI-Remote

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with…