Senior Systems Management Analyst - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Sr. Systems Management Analyst will lead the Facets support team, ensuring smooth operations post-go-live and readiness pre-go-live. This role encompasses monitoring and operating computer and peripheral equipment, as well as reviewing, analyzing, and modifying programming systems - including encoding, testing, debugging, and installing software for large-scale computer environments. Responsibilities include evaluating system specifications, input/output processes, and hardware/software compatibility parameters. The position requires expertise in systems programming, operating software applications, consulting on complex projects or existing applications, ensuring timely completion of scheduled jobs, and maintaining overall operating system health.

Additional duties involve overseeing the health of IT environments, facilitating the resolution of high-severity incidents to enhance service availability and continuity, and developing processes focused on rapid service restoration after incidents. The role also includes documenting hardware, application, and facility issues, taking corrective actions as needed, and providing operational support for Facets systems both post-go-live and during pre-go-live activities such as environment setup, job scheduling, and dependency management.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Oversee Facets support operations and coordinate team activities
• Lead onboarding and training for support team members on jobs, dependencies, and environment setup
• Manage escalations and interface with development and infrastructure teams
• Ensure monitoring and alerting systems (Hangfire, App Insights) are optimized
• Provide advanced troubleshooting for SQL, APIs, and cloud resources
• Drive continuous improvement in support processes and documentation
• Communicate status and issues to leadership and stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 4+ years of experience with facets configurations and operational workflows
• 4+ years of experience with SQL/SQL Server for data validation and troubleshooting
• 4+ years of experience with job scheduling and monitoring tools (Hangfire, SSIS)
• 3+ years of experience with cloud technologies (Azure Blob storage)
• 3+ years of experience troubleshooting web services/APIs (requests, responses, authentication)
• 2+ years of experience managing on-call rotations and ensuring proactive issue resolution
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment
• United States Citizenship

• Bachelor's degree in Information Technology, Computer Engineering or related field
• 2+ years of experience leading Facets support in production and pre-production environments
• 2+ years of experience with SSIS package development and advanced scheduling strategies
• 2+ years of experience with Azure Dev Ops, CI/CD pipelines, and work item tracking
• 2+ years of experience with scripting/automation (Power Shell, Python) for operational tasks
• 2+ years of experience with healthcare payer domain concepts (claims, eligibility, EDI)
• 2+ years of experience managing ITSM processes (Incident, Problem, Change) and on-call rotations
• 2+ years of experience with API monitoring and distributed tracing patterns

* All employees working remotely will be required to adhere to United Health Group's Telecommuter…