Systems Software Consultant

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

We currently have an opportunity for a Systems Software Consultant to join our Corporate IT team based remotely within the United States. This position is responsible for providing technical support on decisions and priorities regarding the enterprise’s overall systems architecture. The role is also responsible for the creation and implementation of standards and guidelines for technical solutions including architecting and integration of multiple platforms, operating systems and applications across the enterprise.

Some of the Systems Software Consultant responsibilities include but are not limited to:

• Installs, configures and maintains Operating systems, systems software and systems utilities, that span or impact multiple platforms, according to defined standards. Leads the group in developing and defining the standard for software installation, configuration and maintenance. Researches new software solutions to solve complex technical problems or requirements that span multiple platforms.
• Assesses, recommends, defines, designs and maintains complex hardware configurations based on application and system needs and anticipated growth. Gathers, organizes and analyzes capacity & performance data for entire platform configuration (processor, memory and I/O) to address questions, requirements and future needs. Identifies alternatives and recommends the best course of action. Presents findings, including Cost Benefit Analysis (CBA) and recommendation, to appropriate management level up to CIO.
• Provides Tier III software and hardware support for all reported problems. Takes initial problem report, interviews users for details, and performs other data gathering. Works with vendors as needed to resolve complex problems and major shortcomings with their product and acquires & implements necessary modifications and fixes. Recognizes and analyzes recurring or related problems and identifies & implements permanent solutions.
• Provides Tier III software and hardware support for all service requests and/or questions. Takes initial service request or question, interviews users for details, and performs other data gathering. Implements complex changes to satisfy requests. Researches, responds and recommends to complex user questions as needed.
• Explores new platform and technology alternatives. Researches, analyzes, and prepares CBA and report findings to all levels of Management and up to CIO. Identifies & implements major process improvements that impact all Information Technology areas.
• Provides documentation for overall system and configuration. Completes overall and specific area system assessments and generates reports to management to relay findings. Provides input to and recommendations for BTS wide procedures and practices. Provides complete documentation for software and hardware installations, datacenter procedures, group procedures, problems and changes.
• Defines and leads large and complex projects, covering more than one software, hardware or service component that includes people from any area of IT and the business. Provides project research, planning & definition, CBA, resource acquisition, project…