Senior Field Network Engineer

** Field Based Position
** CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Visit At
** CDK Global**, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values:
Stay
** Curious**,
** Own
* * It, Be
** Open**, Create
** Possibilities
* *** Position Summary
** Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK
** Responsibilities
* ** Perform Daily functions using WFM device to update service and installation cases. (95-100%)
* Receive and accept service and install cases   Update ETA information within specified ETA guidelines   Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit   Create and Update Parts Requests as required (receipt / return )   Close and Updates cases including any Asset Changes   Perform Asset Inventory of client sites as required during installs
* PC (85-95% Competency)  Diagnostics  Component replacement  Operating System or System Image  BIOS & Configuration   Virus Protection - AV Loads  Use of diagnostic tools  PC Upgrades  SIA Loads  Drive Loads  Drive Loads
* Dot Matrix (85-95% Competency)  Change Configs/Default  Replace Print Head  Replace FRU  Replace Cables  Replace OCP and/or switches  Replace or adjust Platen  Replace Motor/belts/sensors  Replace tractors
* Lasers 85-95% Competency)  Change Configs from Menu/Default  Replace Fuser/toner/PS  Resolve paper jam issues replace/clean rollers  Troubleshoot and replace FRU's  "Higher Repair" to Swap ratio
* Spooler Setup/Maintenance  (85-95% Competency)  Master Spooler procedures, redirect printing
* Hardware Installation (85-95% Competency)  Presite Procedures  Design Procedures  Hardware Install  Hardware Relocation  Quality Procedures  Client interfacing  Install Certification
* Snapon Support (95-100% Competency)  Loading procedures  Licensing  Workstation Setup  SLA
* Driving Customer interaction Revenue (85-95% Competency)  3rd Party PC Maintenance  Maintenance Resign  T & M  PC Sales w Maintenance
* Field Troubleshooting Skills (85-95% Competency)  First Call Resolution – Tshooting effectiveness  New Products – Stay current  OTA
* Network (85-95% Competency)  Troubleshoot and Repair Wired LAN  Troubleshoot WANs  Troubleshoot and repair wired bridges  Add changes to CDM  General Policy Adherence  IP and Subnets  Configuring Routers NDC Model  Cabling (OSI Layer one)   Terminal Server procedures  CCNA Configuring Routers Advanced Model  Adhere to NAT policies & procedures, access lists  Dial on Demand
-Advanced router issues  Vlan Config   Site to site VPN  Security   VPN Concentrator  SDWAN (Cloud Connect)  IPT Phone Handset  IPT TS  IPT Call Manager  IPT Router
* Wireless Implementation (85-95% Competency)  Wireless Site Survey (Active/Passive)  Access Point Coverage/Configuration and Wireless Bridge Implementation
* Using CDK Tooling (85-95% Competency)  Proton,  Heisenberg,  Ekahau,  Meraki Dashboard,  Salesforce,  Velo Cloud Orchestrator,  Microsoft 365,  Case Management System
* Active listening 85-95% Competency)  Demonstrated Active listening Skills
* Conflict Resolution (95-100% Competency)  Client interaction  Team Interaction
* Spares Inventory Maintenance - Scan all items during quarterly count
* Social Style (95-100%)  Proper Attire - Business Casual  Personal Hygiene
* The role may require work after 5 pm and weekends and holidays.
* Travel 100% of the time
**…