ServiceNow Business Process Consultant – FSM
Remote / Online - Candidates ideally in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-02-23
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for:
Alldus International Consulting Ltd
Remote/Work from Home
position Listed on 2026-02-23
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Service Now Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract
Our client, an Elite Service Now Partner, is hiring an experienced Service Now Business Process Consultant to join the team remotely on a six‑month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the Service Now platform across the United States.
Responsibilities- Analyze US business requirements and translate them into optimized Service Now FSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.
- Develop detailed process maps, documentation and functional specifications.
- Recommend strategic Service Now FSM configurations and automation approaches aligned with business goals.
- Support change management initiatives, including end‑user training and knowledge transfer sessions tailored to US field service teams.
- Minimum of 5 years of hands‑on experience with Service Now FSM and business process consulting.
- Service Now Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.
- Strong understanding of field service lifecycle workflows and industry best practices.
- Excellent analytical, documentation and stakeholder engagement skills.
- Experience collaborating with Service Now developers and solution architects in cross‑functional environments.
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