Senior Field Network Engineer

Field Based Position

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Company’s cloud-based, software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

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At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values:
Stay Curious, Own It, Be Open, Create Possibilities

Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK

• Perform Daily functions using WFM device to update service and installation cases. (95-100%)
• Receive and accept service and install cases; update ETA information within specified ETA guidelines; log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit; create and update parts requests as required (receipt / return); close and update cases including any asset changes; perform asset inventory of client sites as required during installs
• PC (85-95% Competency):
  Diagnostics, component replacement, operating system or system image, BIOS & configuration, virus protection – AV loads, use of diagnostic tools, PC upgrades, SIA loads, drive loads
• Dot Matrix (85-95% Competency):
  Change configs/default, replace print head, FRU, cables, OCP and/or switches, adjust platen, motor/belts/sensors, tractors
• Lasers 85-95%
  
  Competency:
  
  Change configs from menu/default, replace fuser/toner/PS, resolve paper jam issues, replace/clean rollers, troubleshoot and replace FRUs, higher repair to swap ratio
• Spooler Setup/Maintenance (85-95% Competency):
  Master spooler procedures, redirect printing
• Hardware Installation (85-95% Competency):
  Presite procedures, design procedures, hardware install, hardware relocation, quality procedures, client interfacing, install certification
• Snapon Support (95-100% Competency):
  Loading procedures, licensing, workstation setup, SLA
• Driving Customer interaction Revenue (85-95% Competency): 3rd party PC maintenance, maintenance resign, T & M, PC sales with maintenance
• Field Troubleshooting Skills (85-95% Competency):
  First Call Resolution – troubleshooting effectiveness, new products – stay current, OTA
• Network (85-95% Competency):
  Troubleshoot and repair wired LAN, WANs, wired bridges, add changes to CDM, IP and subnets, configure routers, NAT policies, ACLs, VLANs, site-to-site VPN, SDWAN (Cloud Connect), security, IPT phone handsets, and related items
• Wireless Implementation (85-95% Competency):
  Wireless site survey (active/passive), access point coverage/configuration and wireless bridge implementation
• Using CDK Tooling (85-95% Competency):
  Proton, Heisenberg, Ekahau, Meraki Dashboard, Salesforce, Velo Cloud Orchestrator, Microsoft 365, case management system
• Active listening 85-95%
  
  Competency:
  
  Demonstrated active listening skills
• Conflict Resolution (95-100% Competency):
  Client interaction, team interaction
• Spares Inventory Maintenance – Scan all items during quarterly count
• Social Style (95-100%):
  Proper attire – business casual; personal hygiene
• The role may require work after 5 pm and weekends and holidays.
• Travel 100% of the time

• Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance Management
• Technical Skills required to perform essential functions
• Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment
• Collaboration,…