Manager, CRM - JFNA

POSITION TITLE: Manager, CRM Applications

DEPARTMENT: Information Technology

REPORTS TO: Senior Director, DMS Project Management

The Jewish Federations of North America (“JFNA”) consist of 141 Jewish Federations and dozens of Network communities which collectively raise and distribute more than $3 billion annually to support flourishing Jewish life and the needs of the Jewish people in their home communities and around the world. The Jewish Federation system, among the top 10 charities on the continent, leads the largest network of volunteer and professional leaders who build and sustain Jewish communities that are healthy, safe, caring, welcoming and inclusive, educated and engaged, involved in the broader community, and deeply connected to Israel and the global Jewish people.

The Information Technology department is looking for a strategic, experienced, creative, and entrepreneurial individual to join our team of CRM professionals. The ideal candidate will have a strong background in CRM implementation and migration, with hands‑on experience in Microsoft Dynamics and a proven track record of successful platform management. They should be able to work effectively in a team environment, possess excellent communication skills, and be committed to continuous learning and improvement in the field of CRM and the Microsoft ecosystem.

The Manager, Microsoft Dynamics CRM Applications is responsible for the technical stewardship and implementation of the JFNA Dynamics 365 CRM platform, which is a custom, managed package solution serving 40+ of our member Federations. Reporting to the Senior Director who oversees the CRM Collective, this role manages the Power Platform Developer and leads the prioritization and execution of roadmap development, ensuring that technical solutions align with the needs of participating Federations.

The role focuses on data migration, integration, and process improvement, driving the evolution of the CRM platform.

• Technical Stewardship & Implementation: Oversee the technical health, configuration, and ongoing improvement of the Microsoft Dynamics 365 CRM platform. Ensure all customizations, integrations, and upgrades are executed according to best practices and organizational requirements.
• Roadmap Development & Prioritization: Steward the development roadmap for CRM enhancements, working closely with the Senior Director and participating Federations to determine priorities and resource allocation.
• Power Platform Developer Management: Directly manage the Power Platform Developer, providing guidance, support, and oversight for solutions built with Power Automate, Power Pages, Power BI, and related technologies.
• Data Migration & ADF Pipeline Management: Lead end‑to‑end data migration processes from legacy systems to Microsoft Dynamics 365 CRM, ensuring accuracy, completeness, and alignment with business requirements. Maintain and update data flows mapping legacy systems (primarily Blackbaud CRM) to Dynamics entities using Azure Data Factory (ADF), Azure SQL, Dataverse APIs, and other tools.
• Release & Project Management: Manage the customization queue, development, testing, and release notes. Coordinate resource allocation and reprioritization based on feedback from stakeholders.
• Documentation & Governance: Create and maintain documentation for data migration processes, pipeline architecture, and operational runbooks. Implement data governance and security best practices across Azure and Dynamics environments.
• Stakeholder Engagement: Collaborate with Dynamics functional consultants to understand data models, entity relationships, and migration sequencing. Support multiple migration waves (mock runs, cutover, post go‑live) and coordinate with cross‑functional teams for smooth execution.
• Continuous Improvement: Lead exploration and implementation of business process improvements to increase efficiency and effectiveness of the Dynamics 365 CRM environment.

• Minimum 4-6 years of experience with CRM systems and implementations, with a demonstrated understanding of data structures and relational databases
• At least 3 years of hands‑on…