Customer Success Manager DX Fully Remote

Customer Success Manager USA

As a Customer Success Manager (CSM) at Qovery, you will be the trusted partner for our customers in the United States. You build long‑term relationships, prevent churn, drive adoption, and surface expansion opportunities while keeping communication tight across Sales, Success, Product, and Engineering.

Your work turns complex requests into clear plans and measurable outcomes.

• Own a book of business. Act as the primary point of contact for queries and escalations, identify risks early, and execute engagement plans that protect revenue and create champions.

• Use data and customer insights to spot where we can add value. Collaborate with AEs, SEs, Product, and Marketing to position and close upsells.

• Plan and deliver onboarding so customers meet agreed timelines. Coordinate SEs, PMs, Engineering, and AEs. Build clear workflows and accountability to reduce delays and escalations, and ensure smooth handoffs. Aim for 95 percent on time onboarding.

• Respond swiftly and reduce open issues through workflow improvements. Maintain clean CRM hygiene, define and track KPIs, and improve docs to cut repeat tickets.

• Translate technical incidents into clear updates for technical and non technical stakeholders. Keep status current, share product feedback with context and impact, and align cross‑functionally.

• Run post‑mortems, capture lessons learned, and propose process changes or light automation that raise quality and speed. Model empathy, active listening, and a growth mindset.

• Experience
  : proven track record in customer‑facing technical roles such as CSM, TAM or SE, ideally in Dev Tools or Cloud Infrastructure.
• Skills
  :
  Proven ability to manage complex customer relationships, drive upsell opportunities, and execute operational processes efficiently.
• Technical Knowledge
  :
  Dev Ops, cloud infrastructure, modern SaaS, understanding of APIs and software architecture. Kubernetes is a nice to have. Basic programming experience is a plus.
• Mindset
  :
  Empathy, adaptability, and a growth mindset, with a passion for building strong customer relationships.
• Builder mentality: strong written communication; resilient and coachable.
• Collaborative: You thrive in a team environment, sharing learning and winning together.
• Fluent in English.
• Based on the East Coast.

• Competitive Compensation: $130,000 to $145,000 base, OTE $175,000 to $200,000 (uncapped), with potential for equity.
• Attractive benefits package.
• A flexible work environment with a fully remote environment.
• Continuous learning and professional development opportunities.
• An authentic company culture with a focus on collaboration and innovation.

We’ve designed a streamlined process to ensure a great candidate experience. Typically, it takes 3‑4 weeks:

This position is open to candidates who are authorised to work in the United States. Immigration sponsorship is not available at this time.

We’re committed to keeping you informed throughout the process, ensuring a smooth and transparent experience.

Qovery is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Employment decisions are based solely on qualifications, merit, and business needs, without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable law.