Senior Functional Analyst

Senior Functional Analyst

At Smith, we develop world‑class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, collaborate, and are passionate about our work with clients, and we deliver.

The market demand for our services has fueled our growth. We’re currently seeking a talented Functional Analyst that thrives in a fast‑paced environment to join our team.

• Well‑spoken customer‑focused individual with the ability to present ideas in user‑friendly language.
• Self‑starter, able to keep up in a fast‑paced environment, a team player, capable of juggling multiple projects, and a curious learner.
• Self‑directed, trusted liaison among stakeholders that understands structure, policies and operations of a client‑account‑driven organization.
• Synthesizer adept at recommending SAP Hybris solutions that enable clients to meet their business goals.

• Lead interactive group workshops and requirements sessions to identify strategic drivers and develop required use cases, functional and technical requirements.
• Provide SAP Commerce (Hybris) business solution domain expertise including the functional use of Hybris, its various administrative cockpits and the B2B and B2C accelerators. Lead client discussions mapping business requirements to the Hybris platform guiding them to the best practices for their needs.
• Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria. Support QA and UAT efforts.
• Act as a bridge between the client, technical, strategy and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design, strategic direction and defined business outcomes.
• Lead the maintenance of the project team collaboration space (Confluence) and issue/task management system (Jira). Work with team members to maximize the value of these systems and set a good example in their use.

• Bachelor's in Business, Computer Science or related fields.
• 5+ years experience as a Business / Functional Analyst or similar role creating functional business requirements.
• Experience in SAP Commerce (Hybris).
• Experience in JIRA and Confluence in an Agile environment.

• Facilitation, negotiation, and conflict‑resolution skills.
• Adaptability and capacity to work effectively in an environment where priorities change frequently.
• Superior communication and interpersonal skills with the ability to develop and foster long‑term relationships.

Smith goes beyond the traditional digital agency. We focus on converting our clients’ potential into performance. With over 20 years of commerce experience at our core, we bring deep expertise, coupled with an unparalleled passion for results, to every engagement. By working hand‑in‑hand with our clients and key partnerships with technology platforms including SAP Commerce (formerly Hybris) and Salesforce, we consistently produce commerce experiences that help brands and businesses do more than simply improve.

We help them thrive. By combining our strategic, creative, analytical, and technical capabilities, we consistently enhance customer experiences, accelerate sales, and optimize operations, enabling over 500,000 transactions every day and driving over $38 billion in annual revenue for our clients.

Our unique ownership structure is based on a philanthropic foundation which allows us to focus on client outcomes before quarterly earnings reports and empowers us to make decisions focused on helping our clients with our profits enabling socially beneficial programs. Smith has offices in Dayton, OH;
Ottawa‑Gatineau, Canada; and Santiago, Chile along with our remote workforce distributed throughout the United States and Canada. We are the performance commerce company. Learn more at