Business Analyst-PN Crisis System; Remote, North Carolina

Business Analyst-PN Crisis System (Full-Time Remote, North Carolina Based)

Posted on February 9, 2026

Remote;
Home Office – Morrisville, NC 27560, USA

• Remote
• Application Development & Delivery
• Full-Time
• Requisition #: BUSIN
  003329

The Business Analyst-PN Crisis System role will develop and analyze business performance reports utilizing EDI claims and encounter data, and provider utilization data, to identify trends, anomalies, and issues that may require the attention and/or intervention of Alliance leadership. This position will report and present crisis system utilization and performance data to internal and external stakeholders on a regular basis. This position will maintain data dashboards and interrogate data to ensure accuracy, consistency, reliability, and completeness, and act as Subject Matter Expert (SME) regarding crisis data assets.

This position will also support additional report generation processes for deliverables containing data needed from multiple resources or work streams, including the ability to pull ad hoc reports from the Data Warehouse.

This position will allow the successful candidate to work a schedule that will be primarily remote. While there is no expectation of being in the office routinely, they will be required to come into the Alliance Office for business and team meetings as needed.

• Analyze Business Requirements and Translate into Specifications
• Analyze business activities to identify report and data requirements
• Translate business requirements into business report documentation specifications
• Conduct research through business specifications, contracts, journals, web resources, and in-person interviews to determine data requirements for projects
• Lead efforts to clarify any specifications that are unclear

• Develop Reports and Data Visualization Solutions
• Develop or apply mathematical or statistical theory and methods to collect, organize, interpret, and summarize numerical data to provide usable information
• Perform data acquisition, analysis, and evaluation via advanced SQL queries and stored procedures, Micro Strategy, and other data management tools to manipulate large data sets
• Design solutions using BI concepts including dynamic and parameter driven reporting, dashboards, and alerts
• Using thorough knowledge of available data, design products that merge data from various sources including EDI files, HIE, State data, transactional system, and data warehouse
• Provide support as required to ensure the accuracy of developed reports and metrics for both external and internal users
• Ensure that reporting activities are conducted in ways that correspond with externally mandated specifications
• Assist the Provider Network Department with any data assurance/integrity efforts required as part of larger quality activities, and with the completion and validation of state-required reports

• Develop and Document Processes
• Engineer efficient processes for gathering statistical data, identifying complex trends, and translating insights into actionable recommendations

• Collaborate with Other Departments to Enhance Operations
• Work closely with IT Department to enhance operations and automation of reports and processes and perform quality assurance testing of systems and products
• Actively participate in Data Governance committee and Business Analyst teams
• Attend IT/Reporting trainings or meetings that are relevant to the above responsibilities

• Manage Testing and End User Support
• Manage the User Acceptance Testing process and feedback
• Provide End User support on solutions and data interpretation
• Conduct peer reviews and test solutions for functionality and data accuracy

Bachelor’s degree in data science, information science, human services/healthcare, or related field and two (2) years of experience with quantitative and qualitative data collection and analysis methods, research design, program evaluation, and testing of applications or reports and dashboards.

• Advanced experience with Microsoft Excel (pivot tables, formulas such as vlookup, xlookup, match, etc.)
• Intermediate-advanced SQL experience (manipulating data and…