Manager, Isovalent & Hypershield Customer Success

Why consider this job opportunity

• Salary up to $230,900
• Opportunity for career advancement and growth within a leading technology company
• Flexible remote work opportunity available within the United States
• Comprehensive benefits package including medical, dental, vision insurance, and a 401(k) plan with company matching
• Generous paid time off policies, including flexible vacation time and paid volunteer days
• Chance to lead and innovate in the cloud-native and networking domains

• Lead and develop a geographically distributed team of Customer Success Architects, driving operational excellence
• Foster a culture of innovation, continuous learning, and technical excellence within the team
• Collaborate with various departments to ensure a seamless customer experience and support Go-to-Market initiatives
• Improve and track KPIs related to account health, customer satisfaction, and upsell opportunities
• Understand and monitor key performance indicators to support business growth and customer success outcomes

• Bachelor's degree with 12 years of experience, or Master's degree with 8 years of experience, or equivalent industry experience
• At least 7 years in customer-facing post-sales roles, including enterprise customer success practices
• Minimum of 3 years in people management, leading distributed technical teams across multiple time zones
• Demonstrated expertise in cloud-native infrastructure, Kubernetes, networking, or security domains
• Proven ability to influence technical and executive stakeholders

• Experience with cloud-native security observability tools and certifications in Kubernetes or major cloud platforms
• Exceptional communication and interpersonal skills
• Experience in scaling customer success operations across North America
• Background in building digital adoption programs

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