CxOne Developer; Remote

Nice CXone Developer

Responsibilities:

• 5+ years of experience with NICE InContact and/or NICE CXone.
• 5+ years of experience working with RESTful Webservices / APIs.
• 3+ years of experience scripting in NICE CXOne Studio.
• Strong conflict management skills with the ability to navigate and resolve issues.
• Excellent organizational communication skills, both written and verbal.
• Proven ability to collaborate and work effectively in a team environment.
• Experience in creating contact center dashboards.

• Serve confidently in a client-facing role, managing multiple stakeholders effectively.
• Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB’s.
• Design and build call flows, chat solutions, and backend system integrations using APIs.
• Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.
• Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
• Collaborate with the architecture team to design, develop, and integrate APIs.
• Translate business requirements into technical requirements, preparing design documents for application development.
• Provide troubleshooting support and technical assistance for scripting and system issues.
• Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.
• Coordinate issue resolution and communication with technical teams in case of problems.
• Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.
• Act as an SME, guiding team members in designing and achieving requested IVR enhancements

Applications will be accepted until 03/06/2026.

The annual salary for this position is between $ 80,000– $ 130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.