CxOne Developer

NICE CXone Developer About the role

As a NICE CXone Developer, you will make an impact by leading the design, development, migration, and optimization of contact center solutions across multiple business lines. You will be a valued member of the delivery team and collaborate closely with cross‑functional stakeholders to ensure seamless implementation of IVR flows, integrations, and CXone capabilities.

• Serve confidently in a client‑facing role, managing multiple stakeholders effectively.
• Coordinate requirements gathering, design, release planning, development, testing, and deployment of IVR flows and migrations from on‑prem Cisco to CCaaS.
• Design and build call flows, chat solutions, and backend integrations using APIs.
• Provide SME support for NICE BU, contributing to solution design and network optimization.
• Design and implement skills‑based routing for voice, chat, email, and SMS contact center technology.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work life balance through our various wellbeing programs.

• 5+ years of experience with NICE InContact and/or NICE CXone.
• 5+ years of experience working with RESTful Webservices/APIs.
• 3+ years of experience scripting in NICE CXone Studio.
• Strong conflict management and organizational communication skills.
• Proven ability to collaborate and work effectively in a team environment.

• Experience in creating contact center dashboards.
• Experience working with cloud‑based SaaS/PaaS/IaaS systems including servers, databases, and network infrastructure.
• Troubleshooting and technical assistance expertise for scripting and system issues.
• Ability to guide team members on IVR enhancements and solution design.
• Experience coordinating issue resolution and communication across technical teams.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Applications will be accepted until 3/15/2026.

The annual salary for this position is between $80,000p.a - $125,000p.a depending on experience and qualifications. This position is eligible for Cognizant’s discretionary annual incentive program.

Cognizant offers the following benefits for this position, subject to eligibility:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting and may be modified at any time.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.