Technical Support Engineer; Ireland

Employer Industry: Subscription Commerce Solutions

Why consider this job opportunity:

• Salary range up to $67,000 USD
• Flexible Time Off and Paid Parental Leave
• Comprehensive medical, dental, and vision plans
• Retirement plan with employer contribution
• Opportunity to work remotely and make a significant impact at a leading company in subscription payments
• Collaborative and supportive work environment focused on individual and team success

What to Expect (Job Responsibilities):

• Resolve questions and issues for online merchants using technical expertise and customer service skills
• Communicate effectively with both technical and non-technical stakeholders
• Utilize a “live chat first” approach for customer interactions, transitioning to email for deeper investigations as necessary
• Identify patterns and elevate bugs to engineering while contributing to documentation and best practices
• Collaborate with teammates to achieve individual, team, and company goals

What is Required (Qualifications):

• 2+ years of experience in technical customer support at a SaaS company or similar
• Proficiency with a ticketing technology platform (e.g., Help Scout, Zendesk preferred)
• Strong problem‑solving skills and resourcefulness
• Excellent written and verbal communication skills in English
• Basic knowledge of HTML, CSS, and JavaScript; familiarity with tools like Splunk, SQL, and Looker

How to Stand Out (Preferred Qualifications):

• Experience working with subscription payment solutions
• Familiarity with agile methodologies and team collaboration tools
• Demonstrated ability to identify trends and proactively report potential incidents
• A positive, patient, and professional demeanor in customer interactions
• Ability to work flexible shifts as needed

#Subscription Commerce #Customer Support #Remote Work #Career Growth #SaaS

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