PC Desktop Support Technician - Secret Security Clearance

Position: PC Desktop Support Technician 3 - Secret with Security Clearance
RELOCATION ASSISTANCE:
No relocation assistance available CLEARANCE REQUIRED FOR START:
Yes CLEARANCE TYPE:
Secret TRAVEL:
Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon.

We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader.

At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. Desktop Support Techs, We Want You! The Northrop Grumman Classified Solutions team is seeking a qualified PC Network/Desktop Support Technician to join our qualified, diverse, and dynamic team of on-site technical professionals. The qualified applicant will become part of Northrop Grumman's Chief Information and Digital Office (CIDO) support organization.

Note:

Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site at the Boulder Colorado campus. Roles and responsibilities include:
* Provides technical support for computers and associated networks.
* Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
* Connects personal computers and terminals to existing data networks. Performs basic PC configurations.
* Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.
* Completes paperwork and other tasks needed to satisfy Security requirements.
* Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
* Works with Security to remediate classified data spillage incidents.
* Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
* Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
* Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
* Participates in new installations, testing and special projects as needed.
* Spends significant portions of the day away from the desk supporting users and moving equipment.
* Provide Windows and Linux systems management.
* Provides off-net environment support.
* Provides basic network administration.
* Perform root cause analysis for complex issues and document technical solutions
* Work with software vendors to support third party applications.
* Provide any technical support above and beyond the Tier1/2 support vendor.
* Monitors ticket queues to ensure SLAs are met
* Works after hours, including weekends when needed and/or provides on call support for production-impacting incidents, as needed.
* Exhibits good communication skills, an energetic approach, and patience with customers.
* Lift up to 40 pounds. Other duties, including but not limited to:
* Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
* Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
* Setup and configure rack mount workstations.
* Server application support.
* Engineering application support - install, configure, and troubleshoot engineering applications
* Network data port activation and testing. The ideal candidate will demonstrate the following:
* Ability to work independently; appropriately escalate issues and roadblocks to leadership.
* Superior customer service and service delivery. Maintains composure in difficult situations, with…