NOC Analyst OIT

OVERVIEW & PURPOSE

Optimized IT is regional in scope, providing Managed IT Services to small to mid-sized organizations including Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled NOC Analyst with good client communication skills and an appetite to solve problems. The NOC Analyst will be a key member of our Network Operations Center (NOC), responsible for monitoring, maintaining, and troubleshooting clients' IT infrastructure.

Reporting to the Director of Service, the NOC Analyst will provide second-level support, ensuring the stability and uptime of clients' networks, servers, and systems. ESSENTIAL FUNCTIONS Act as the escalation point for complex technical issues encountered by NOC Technicians, providing guidance, troubleshooting assistance, and resolution strategies.

Conduct analysis of network and system performance data, identifying trends, anomalies, and potential areas for improvement or optimization.

Implement and maintain advanced monitoring and alerting configurations within the RMM platform, enhancing early detection of issues and proactive problem resolution.

Lead troubleshooting efforts for critical incidents and outages, coordinating with internal teams, vendors, and clients to minimize impact and restore service expeditiously.

Collaborate with NOC Engineers and other technical teams to develop and implement solutions, enhancements, and best practices for clients' IT environments.

Participate in the evaluation, testing, and deployment of new technologies, tools, and methodologies to improve the efficiency and effectiveness of NOC operations.

COMPETENCIES Advanced proficiency in Microsoft Server and Desktop Operating Systems (2016/Win 10 and newer).In-depth knowledge of Microsoft patching for both Server and Desktop Operating Systems (2016/Win 10 and newer).Strong understanding of networking concepts (subnets, NAT, DHCP, DNS) and protocols for designing and troubleshooting networks.

Extensive experience with virtualization technologies (VMware, Hyper-V) for resource optimization and high availability configurations.

Strong understanding of firewalls (Sonicwall a plus), intrusion detection/prevention systems, and security architectures.

Proficient in backup and disaster recovery solutions for data protection and business continuity.

Exceptional attention to detail and accuracy in documentation and incident analysis.

Superior time management and multitasking skills in a dynamic environment.

Excellent organizational skills for maintaining workflow order.

Strong communication skills for collaboration with teams, customers, and vendors.

Self-motivated and proactive with problem-solving.

Adaptability to change and ability to perform under pressure.

PERKS

An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a hybrid office (Mon-Tues in office; Wed-Fri Work from home)
A Stand-Up Desk and your own lego set on your first day!

A Proactive Approach to Ongoing Training to help you develop life-long skills

SUPERVISORY RESPONSIBILITY This position has no supervisory responsibility. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, mfds, fax machines, software, and calculators.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Highly mobile position. May require lifting (up to 30 pounds) of computer, server or network equipment and related accessories.

Writing and typing abilities required for computer functions.

Requires standing, walking and driving a vehicle for extensive periods of time.

POSITION TYPE & EXPECTED HOURS OF WORK

EXEMPT

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand. TRAVEL This position requires minimal travel. REQUIRED EDUCATION High school diploma or equivalent

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL OPPORTUNITY EMPLOYER Optimized IT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected…