Junior Applications Support Analyst

Position Summary:

The Junior Applications Support Analyst is a member of the Corporate Information Systems team and provides functional and technical support for enterprise applications used across hospital clinical, operational, and administrative departments. This role focuses on troubleshooting, maintaining, and supporting business and clinical applications that interface with the organization's EHR system (Well Sky Specialty Care for Behavioral Health) and other related platforms.

These include Referral Management, Scheduling, Billing, AR, HIM, UM, AP, GL, as well as other relevant software.

The analyst serves as a key point of contact for end users, resolving application issues, assisting with system access and configuration, supporting basic enhancements, and providing user education and training. The role emphasizes customer service, problem resolution, documentation, and coordination with internal IT teams and third-party vendors to ensure reliable system performance and a positive end-user experience. The role requires strong analytical skills, the ability to evaluate system and process impacts, and the capacity to clearly communicate solutions and options to stakeholders and end users.

This is a remote position, requiring the analyst to maintain a suitable home work environment during defined working hours.

Position Responsibilities:

Application / Technical Skills (40% of performance review)

* Provides day-to-day helpdesk and application support for enterprise clinical and administrative systems

* Serves as a primary point of contact for end users, responding to incidents, service requests, and questions submitted through the ticketing system

* Performs initial troubleshooting and analysis of application, access, and workflow issues; resolves issues when possible or escalates appropriately

* Documents issues, troubleshooting steps, and resolutions clearly and accurately within the help desk or ticketing system

* Coordinates with internal IT teams and external vendors to track and resolve escalated issues

* Assists with system configuration, user access, security roles, and basic application setup as directed

* Supports application updates, patches, and enhancements by assisting with testing, documentation, and end-user communication

* Provides user training, guidance, and job aids to support effective use of applications

* Identifies recurring issues and opportunities to improve processes, workflows, or user experience

* Demonstrates strong organizational skills and the ability to manage multiple tickets and priorities

* Takes ownership of assigned issues and follows through to resolution

* Performs other duties as assigned

* Maintains accurate and up-to-date documentation of issues, resolutions, configurations, and projects within the help desk or ticketing system

* Takes ownership of assigned issues and projects, researching solutions and making informed recommendations

* Demonstrates initiative and the ability to work independently while managing multiple priorities effectively

* Performs other duties as assigned

Safety (15% of performance review)

* Strives to create and support a safe, healing environment for patients, families, and staff

* Follows all safety rules and organizational policies while performing job duties

* Reports near misses, errors, and accidents promptly

* Identifies and corrects minor safety hazards when appropriate

* Communicates safety concerns to peers and management

* Attends all required safety training and understands job-specific safety responsibilities

* Participates in quality and safety initiatives as assigned

* Demonstrates strong analytical and problem-solving skills with the ability to identify trends and communicate potential risks

* Supports and maintains a culture of safety and quality

Teamwork (15% of performance review)

* Works collaboratively with others in a spirit of teamwork and cooperation

* Responds willingly to colleagues and contributes positively to the hospital and corporate teams

* Builds and maintains effective working relationships with patients, staff, physicians, and vendors

* Effectively retrieves, analyzes, communicates, and presents data and information verbally and in writing

* Demonstrates active listening skills and clear written and verbal communication

* Adheres to organizational Standards of Behavior

Integrity (15% of performance review)

* Demonstrates ethical behavior and strives to do the right thing for patients, coworkers, and the organization

* Adheres to established policies, procedures, standards, and applicable laws and regulations

* Applies and supports the Mission and Values of SUN Behavioral Health and commits to service excellence

* Demonstrates fiscal responsibility through appropriate use of resources

* Completes required training within established time frames

* Exemplifies professionalism through reliable attendance and a positive attitude

* Maintains confidentiality of patient and staff information in compliance with HIPAA and privacy regulations

* Ensures…