Sr Microsoft 365 & Identity Analyst

About The Role

Pro Ampac, a nearly $5 billion packaging company, is seeking a Senior Microsoft 365 & Identity Analyst to serve as the technical lead for our M365 and identity platforms. This is a 100% remote position. This is a high-impact role supporting our aggressive acquisition strategy.

• Lead large-scale tenant-to-tenant migrations for Exchange Online, One Drive/SharePoint, and Teams using Bit Titan Migration Wiz or Quest; own the entire lifecycle from planning and pre-migration assessments through cutover coordination and stabilization.
• Serve as the technical escalation point and SME for Microsoft Entra , Active Directory Domain Services, Exchange Online, Teams, and Microsoft Purview; provide Tier 3 support and technical guidance to build team capability.
• Own identity lifecycle management, Conditional Access/MFA implementation, hybrid sync (Entra Connect), and certificate services (AD CS, public certificates) to ensure seamless and secure access across the enterprise.
• Build and maintain M&A integration playbooks for M365 and identity services; document repeatable workflows to accelerate future acquisitions and reduce migration risk.
• Operate and improve Defender for Office 365 security controls (anti-phishing, Safe Links/Attachments); partner with Info Sec to tune policies, triage alerts, and close security gaps.
• Support Legal team with Microsoft Purview eDiscovery operations (legal holds, searches, exports) and maintain appropriate access controls and audit trails.
• Develop Power Shell and Microsoft Graph automation to reduce manual work, improve consistency, and enable scale for our growing environment.
• Create and maintain technical documentation, runbooks, architecture diagrams, and SOPs; ensure knowledge is captured for incident response and team continuity.
• Drive continuous improvement through proactive security gap identification, automation initiatives, and implementation of M365 best practices.
• Participate in Change Advisory Board (CAB), lead post-incident RCA, and maintain operational discipline through change control and incident management processes.

• 7–10+ years of hands‑on Microsoft 365 engineering experience in an enterprise environment (or 5+ years with clear evidence of senior‑level ownership and large‑tenant impact).
• Proven hands‑on experience leading complex tenant-to-tenant migrations with deep technical proficiency in Bit Titan Migration Wiz, Quest, or similar migration platforms; experience managing multi‑phase migrations, coexistence configurations, and minimal‑disruption cutovers.
• Deep expertise in Exchange Online (mail flow, hybrid configurations, transport rules), Microsoft Entra  (Conditional Access, MFA, PIM), and Entra Connect/AD Connect operations.
• Strong experience with Defender for Office 365 operations, Microsoft Purview eDiscovery, and enterprise compliance/retention policies.
• Advanced Power Shell scripting and automation skills; experience with Microsoft Graph API and Azure Automation for administration and reporting.
• Experience with certificate lifecycle management, PKI (AD CS), and hybrid authentication trust chains.
• Self‑directed problem‑solver with proven ability to diagnose complex technical issues independently and deliver results with minimal supervision.
• Strong communication skills with ability to translate technical concepts for non‑technical stakeholders and lead outage calls under pressure.
• Bachelor's degree in information technologies or equivalent combination of experience and relevant IT certifications.
• Bonus:
  Power Platform experience (Power Apps, Power Automate) for internal process automation, Microsoft certifications, M&A integration experience.

• High‑impact technical leadership role at a nearly $5 billion packaging company experiencing rapid growth through strategic acquisitions.
• Opportunity to build scalable, modern M365 and identity platforms that will support the next generation of Pro Ampac's growth.
• Work with cutting‑edge Microsoft technologies while developing repeatable integration frameworks for future M&A activity.
• Professional development support including ongoing training and certification opportunities in…