Client Support Specialist

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We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry‑leading veterinary staffing platform that connects Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.

Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.

Roo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform. NOTE – This position requires working during client support hours – which can include early morning and early evening hours (Central time), and weekend rotations.

• Serve as a point‑of‑contact for customer inquiries coming through our online support channels – email, Live Chat, 1‑833‑Roo‑Vet, etc.
• Troubleshoot and resolve any first‑line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.
• Coordinate second‑line/escalated issues with relevant regional BD/AMs and other departments as needed.
• Facilitate and help manage potential call‑outs with current processes in place.
• Proactively document rainy‑day scenarios as encountered and share key learnings with the team.
• Maintain Hub Spot to document all client communications and CS tickets appropriately.
• Coordinate with Finance, data, and other departments on rainy‑day, shift, and payment reconciliation; generate reports as needed.

• 2+ years experience in client/customer support, ideally in an early‑stage startup environment.
• Vet technician/animal healthcare industry experience a plus.
• Proactive, organized and accurate in all internal and external company communications.
• Excellent communication and organizational skills.
• Familiar with customer support tools/software.
• Timely and efficient in task accuracy and completions.
• Flexible & agile, ability to pivot quickly.
• Driven to improve processes and communications.
• Excited to join an ever‑growing team of professional and diverse individuals.

While we are a remote‑first company, if you are based in San Francisco this will be a hybrid role.

Note:

We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from is not legitimate
. All official Roo communication will always come from .

• Hourly position – rates vary by state. Examples of compensation ranges based on state averages:
• California: $24 USD–$28 USD
• New York: $24 USD–$28 USD
• Washington: $21 USD–$25 USD
• Colorado: $20 USD–$24 USD
• Texas: $20 USD–$24 USD
• North Carolina: $19 USD–$22 USD

• Bias to Urgency
• Drive Measurable Impact
• Seek Understanding
• Solve Customer Problems
• Have Fun

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits with base medical plan covered at 100% and optional premium buy‑up plans.
• 401(k)
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on birthdays & anniversaries.
• Opportunity for domestic travel, including regional team‑building events.

Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo‑volution?!