Project Lead, Remote Service

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Technology, Digital and Data

This role will coordinate New Product Introduction for customer and dealer‑facing Connectivity Solutions (Cellular, Sat, Wi‑Fi, BT, UWB, etc.), managing product requirements and a multi‑generational product plan. Responsibilities include generating functional requirements from customer (VOC), dealer (VOD), business (VOB), and regulatory (VOR) input, and aligning them with market and industry trends. The role also ensures consistency between marketing, system, and hardware requirement documents, working closely with enterprise technical leaders.

In this position, you will help drive consistent functional requirements for Remote Service Products, collaborating with potential suppliers, defining technology roadmaps, and driving engineering execution. Your role includes gathering customer connectivity and feature requests, refining them, guiding these through development, and ensuring timely delivery. You will work closely with Cat Technology and Cat Digital teams on enterprise architecture, implementing new technologies, and evaluating emerging technology solutions.

• Facilitate the development and support of Remote Service Products through collaboration with development partners including Cat Technology, Cat Digital, Industry Groups, and purchasing.
• Be accountable for the definition and management of functional requirements, interfacing with internal customers including customers, dealers, and aftermarket.
• Provide leadership and direction to multi‑function teams to develop program‑level development strategy and oversee all functions involved in the requirements development process.
• Prioritize critical customer and business requirements; guide concept selection and the development of product requirements and technical specifications.
• Lead the evaluation and deployment of new digital technologies and solutions to add or enhance existing digital technical capabilities.
• Oversee and ensure the timely delivery of features through collaboration with development partners in both Cat Technology and Cat Digital, shepherding features through architectural assessment, engineering forecasting, release commitment, validation, and delivery.

• Decision Making and Critical Thinking:
  Knowledge of the decision‑making process and associated tools and techniques; ability to analyze situations and reach productive decisions based on informed judgment.
• Organizational Leadership:
  Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
• Program Management:
  Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources.
• Change Control:
  Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored, and documented; ability to manage changes in the production environment effectively.
• Problem Management:
  Knowledge of the processes involved in problem control, error control, and the production of management information or computer hardware; ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution.

• Bachelor’s degree in engineering, Computer Science, Materials Science or related field preferred.
• Experience and history of progressive product and project leadership responsibility.
• Knowledge and experience with connectivity/telematics product line, on‑board software, gateway, and platform.
• Knowl…