Technology Business Systems Analyst - Finance

Overview

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical Technology Business Systems Analyst - Finance to help us run the "business of Technology." This role is pivotal in providing the financial acumen, operational reporting, and program administration needed to ensure our Technology department runs efficiently and effectively.

The ideal candidate is an excellent communicator with high attention to detail, capable of working with finance, Technology leadership, and other teams to drive our annual planning, manage our portfolio, and deliver predictable, consistent results.

Job Qualifications

• 3-5+ years of experience in Technology finance, technology business management, or a similar operations/analytics role.
• Proven experience with financial planning, forecasting, and budget variance analysis (OpEx/Cap Ex).
• Strong analytical skills with experience in developing and maintaining performance dashboards and KPIs.
• Experience with project or portfolio administration and resource planning.
• Familiarity with vendor management is a plus.
• A "Get It Done" Attitude:
  You're a self-starter with a strong work ethic and a passion for delivering results.
• A Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is required.

Location Requirement

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs);
Fridays are optional remote work days.

Key Result Areas (KRAs)

Technology Financial Management

• Ensure fiscal responsibility and transparency for all Technology expenditures.
• Align Technology investments with business growth, innovation, and resilience goals.
• Partner with Finance and Technology leaders on annual planning, forecasting, and tracking Technology spend (OpEx vs. Cap Ex).
• Analyze and report on monthly budget variances to Technology leadership.
• Prioritize initiatives based on value realization and total cost of ownership (TCO).
• Demonstrate tangible business enablement outcomes (e.g., cost reduction, budget accuracy).

Technology Performance & Reporting

• Develop and maintain metrics to track Technology department performance and value.
• Deliver baseline assessment of current reporting capabilities.
• Develop, manage, and maintain dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery).
• Define target-state maturity levels for key reporting capabilities.
• Achieve measurable improvement in data accuracy and reporting timeliness for executive review.

Vendor & Contract Management

• Optimize value and mitigate risk from third-party Technology vendors.
• Assist Technology leadership in managing vendor relationships by tracking key contract renewals.
• Monitor and report on vendor performance against Service Level Agreements (SLAs).
• Establish a centralized repository for contracts and vendor performance data.
• Conduct Quarterly Business Review (Q ) with key tech vendors.
• Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues.

Portfolio & Resource Administration

• Provide administrative support for the enterprise portfolio and Technology workforce planning.
• Facilitate the enterprise portfolio planning process and support ongoing program administration.
• Track Technology headcount, manage the pipeline of open positions, and analyze resource allocation against portfolio demands.

Product Management

• Identify opportunities for tech improvements to benefit stakeholder business teams and provide recommendations.
• Optimize product success across each stage of the product life cycle by identifying under-performing areas and creating plans for improvement.
• Collaborate with…