Specialist, IT​/Tech, IT Support

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high‑touch care model integrates with local providers and uses predictive data to identify and support at‑risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in health care.

• Hybrid‑Remote Flexibility – Work from home while fulfilling in‑person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer‑paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance‑based discretionary bonus program, 401(k) with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid bereavement, bonding, sabbatical, and living donor leave.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

As a Support Specialist, you will provide efficient and effective support by diagnosing, troubleshooting, and resolving problems to ensure smooth operations and minimize downtime. You should possess excellent communication skills, technical proficiency, and a strong commitment to customer satisfaction.

• Serve as the initial point of contact for end‐users seeking technical assistance via tickets, phone, or email.
• Respond to customer inquiries and technical issues within the defined SLA.
• Utilize Knowledge Base articles to resolve issues in real time.
• Get clarifying information for tickets that need to be escalated to more senior staff.
• Assist end users in setting up and configuring laptops and phones.
• Identify documentation that needs to be updated and make necessary recommendations to make documentation clearer.
• Manage and prioritize support tickets to ensure timely resolution of customer issues.
• Continuously improve processes and procedures related to technical support.
• Assist in inventory management of IT equipment.

• 2+ years combined of related education, certification, or work experience.
• Internet connectivity – minimum speeds: 20 Mbps download & 5 Mbps upload, latency