Business Systems Analyst

Accessia Health is a national nonprofit organization dedicated to improving access to care for individuals with rare and chronic medical conditions. We operate in a highly regulated healthcare environment and are committed to operational excellence, compliance, and mission-driven service.

The Business Systems Analyst (BSA) serves as a critical liaison between business operations and technology. This role is responsible for analyzing business processes, eliciting and documenting system requirements, and supporting the design, implementation, and optimization of technology solutions that enhance efficiency, regulatory compliance, and service delivery.

The BSA supports mission-critical systems that enable patient access services, provider engagement, financial operations, and organizational effectiveness.

This position is fully remote; however, candidates must reside and work within the Commonwealth of Virginia.

• Elicit, document, analyze, and validate business, functional, and technical requirements from internal stakeholders
• Translate business needs into system specifications, workflows, and user stories for internal IT teams and external vendors
• Evaluate current-state processes and recommend future-state improvements using workflow analysis and data-driven insights
• Support system implementations, upgrades, and integrations across operational and administrative platforms
• Serve as liaison between business units, IT, and vendors to ensure solutions meet organizational and regulatory requirements
• Participate in User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation
• Develop and maintain documentation including business requirements, process maps, SOPs, and training materials
• Monitor system performance and assist in issue triage, prioritization, and escalation
• Ensure system workflows align with HIPAA, data privacy, and information security standards
• Provide post-implementation support and contribute to continuous improvement initiatives

• Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field; or equivalent combination of education and experience
• 2–5 years of experience in business analysis, systems support, operations, or related field
• Demonstrated ability to document requirements and translate business needs into technical solutions
• Strong analytical, organizational, and documentation skills
• Effective written and verbal communication skills across technical and non-technical audiences
• Proficiency in Microsoft Office and experience with business systems documentation tools

• Experience in healthcare, nonprofit, or regulated environments
• Familiarity with HIPAA compliance and healthcare data privacy standards
• Experience supporting system implementations or integrations
• Knowledge of ticketing systems, project management tools, or workflow software

Accessia Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.