Help Desk Technician; Phoenix, AZ

SUNLAND ASPHALT

Is the road to your future under construction?

Come join our Award Winning Team.

Sunland Asphalt & Construction, LLC
. strives to recruit top talent and we are committed to help you grow both professionally and personally. We are confident you will find our Company a dynamic and rewarding place in which to work because here at Sunland Asphalt our vision is: '
To be the best place in the world to work
'.

Voted as one of Phoenix Business Journal's 'Best Places to Work', Sunland offers employees:

• Competitive Weekly Pay and Paid Time Off
• 401(K) with Employer Match
• Tuition Reimbursement
• Work/Life Balance and Community Involvement
• Comprehensive Health Benefits including;
  Health, Dental, Vision
• Life/Disability Insurances
• Award Winning Peers & Projects
• And A Foundation Built on Safety

The Help Desk Technician receives and responds to employee inquiries and requests for technical assistance, provides possible solutions, elevates and/or assigns support actions to other IT Team members as needed. The Help Desk Technician provides assistance and support to the IT Director and department.

• Employee shall perform all duties and responsibilities with Sunland's Core Values at the forefront.
• Diagnoses, support and resolve Level One & Two technical issues for employees. Problems may be with network connectivity, remote access, computer software/hardware, division office networks, internet or new computer technology.
• Provides one-on-one end-user problem resolution.
• Deliver, tag, set up and assist in the configuration of end-user equipment, including desktop/laptop hardware, software, peripherals and desk phone, cell phones, tablets.
• Troubleshot and resolve end-user network or local printer problems and application client software, remote access, e-mail, network domain access.
• Coordinate timely repair of computer equipment, cell phones and peripheral equipment covered by third-party vendors.
• Help install local area network cabling systems and equipment to include network interface cards, hubs and switches.
• Perform minor hardware repair/upgrades for computer equipment and peripherals.
• Consult with managers, departments and employees to clarify application and folder access, identify problems, suggest changes and determine extent of setup required.
• Setup up end user profiles for networking, email & various client server applications utilized by the company.
• Setup & Support cell phones, hotspots and tablet devices.
• Track inventory for computers, peripherals & mobile devices.
• Help support other integrated systems;
  Security cameras(DVR's/NVR's), alarm & gate systems, VoIP, PBX.
• Support users in local and remote offices (Wan/Lan) connectivity.
• Knowledge of networking, tcp/ip, VoIP, helpful.
• Prioritize and respond to employee technical needs through Sys Aid ticketing program in a timely manner.
• Prepare records and reports.
• Other duties assigned.

• Problem Solving/Analysis.
• Technical Capacity.
• Communication Proficiency.
• Time Management.
• Customer Service Orientation.

• This position is considered a safety-sensitive position and is subject to the company's drug and alcohol policy, as well as all OHSA regulations.
• All employees must wear the appropriate personal protective equipment (PPE) and follow all safety guidelines at all times as an essential part of their job responsibilities.

• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Stamina to maintain attention to detail despite interruptions.
• Strength to lift and carry files weighing up to 10 pounds.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.

• This is a full-time position.

• Some occasional travel may be required to other divisional offices in & out of state.

• Bachelor's degree (B.
  
  A.) preferred or equivalent technical school training
• Previous industry experience required.
• Must be fluent in English, i.e., must be able to speak, read and write English.
• Certifications, Licenses, and Registrations helpful.
• Passing a pre-employment drug and alcohol screening and background check is required.

Sunland Asphalt is an equal employment opportunity employer