ServiceNow Business Process Consultant

Our client, a growing Digital Transformation consultancy, is hiring a Service Now Business Process Consultant to join their team remotely on an initial 6-month contract. The successful candidate will streamline and enhance ITSM processes, including Incident, Problem, Change, Service Catalog, Request Fulfillment and Knowledge Management.

• Analyze, refine and optimize ITSM processes in line with ITIL best practices.
• Elicit, document and maintain requirements, use cases and process maps.
• Configure Service Now ITSM components, including workflows, business rules, UI policies and catalog items.
• Support UAT, deployments, reporting and KPIs, while delivering stakeholder workshops and training sessions.
• Act as a liaison between business stakeholders and technical teams to ensure seamless implementation.

• Bachelors degree in IT or Business with a minimum of 3 years’ hands‑on experience with Service Now ITSM.
• Service Now certifications such as CSA or CIS‑ITSM is a big plus.
• Solid understanding of ITIL principles and best practices.
• Proven experience in Service Now configuration and process documentation.
• Strong communication skills with the ability to facilitate stakeholder engagement.
• Knowledge of integrations, CMDB/Discovery and JavaScript is an advantage.