Associate Application Support Engineer

Overview

Employer Industry: Healthcare IT Support

• Comprehensive benefits package including medical, vision, dental, and life insurance
• Competitive salary with opportunities for career advancement
• Flexible work arrangements with the option to work remotely
• Generous Paid Time Off (PTO) policy with 15 days in the first year and additional paid holidays
• Opportunity to work in a supportive and innovative environment focused on patient care
• Engage in training and development opportunities, including formal training for junior staff

• Provide technical support and guidance for the Somnoware application to clinicians and internal teams
• Install and ensure operational quality of the Somnoware platform at customer sites
• Document and maintain accurate records of client interactions and solutions provided
• Identify and implement process improvements for common support issues
• Create user guides and internal documentation for customers and teams

• Minimum of 3-5 years of experience in support, customer success, or training
• Proficient in complex troubleshooting, problem-solving, and root cause analysis
• Experience supporting an enterprise application with customer-facing experience
• Knowledge and experience with healthcare information systems
• Ability to work remotely with limited supervision

• Associate or Bachelor's degree in CIS, MIS, IT, or a similar technical major
• Previous experience providing support to government agencies
• Familiarity with Salesforce, Zendesk, and JIRA
• Passion for helping people and improving patient care
• Excellent interpersonal and teamwork skills

#Healthcare

IT #Customer Support #Remote Work #Career Growth #Employee Benefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.