ERP Business Analyst Senior

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Competitive salary available based on qualifications, experience and education of the selected candidate.

Information and Technology Services (ITS) is seeking an ERP Business Analyst Senior for our Enterprise Application Services team. In this pivotal role, you will serve as a functional expert supporting the M-Pathways Student Administration System (People Soft Campus Solutions) - with a focus on processes related to Financial Aid and Student Financials.

Your day-to-day will include partnering closely with offices across the university, especially the Office of Financial Aid and Student Financial Services' to understand their needs, document requirements, analyze and design solutions, and ensure system reliability. You'll communicate clearly with customers, investigate and resolve complex issues, and help deliver excellent campus-wide service.

You'll collaborate with a dynamic team of analysts and report to the ERP Business Analyst Lead. If you thrive in a collaborative environment and are passionate about using technology to improve the student experience, we invite you to apply.

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community.

For more information about ITS, visit: (Use the "Apply for this Job" box below)./about

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

• Be a functional expert for M-Pathways Student Administration System (People Soft Campus Solutions) ongoing use and maintenance
• Work with a collaborative team to provide daily operations and support for financial aid and student financials systems
• Evaluate systems and process problems; determine priority of response and follow-up for customer requests
• Work with customers to gather requirements for changes to business processes and information systems
• Analyze business and user needs;
  Document functional requirements;
  Identify dependencies and integration needs
• Develop and document designs for new applications and existing applications;
  Identify areas for improvement and make recommendations for enhancements
• Execute test plans to support infrastructure, software upgrades and releases
• Use SQL-based query tools for analysis and customer support
• Lead projects and delegate tasks to meet customer expectations
• Participate in strategic planning and setting of technical direction for the department
• Make independent decisions that impact operations

• Bachelor's degree in a related field or equivalent combination of education, certification and experience
• Minimum of four years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization and troubleshooting
• Demonstrated skills in data analysis and process modeling tools and techniques
• Previous experience working with enterprise student information systems, related to financial aid or student financials
• Demonstrated skills for the job Responsibilities listed above

• Experience working with People Soft Campus Solutions
• Knowledge of Federal, State, and Higher Education regulations related to financial aid and student financials
• Experience working with financial aid or student financials systems integrations (for example, SAIG, COD, CPS, Nelnet Quik…