Network​/Systems Engineer

Key Responsibilities

• Provide daily technical support for end-user systems, servers, and network infrastructure.
• Perform onsite and remote troubleshooting of hardware, software, and connectivity issues.
• Participate in and help lead infrastructure projects such as hardware refreshes, system migrations, and network deployments.
• Proactively identify risks or improvement opportunities within the client’s environment and recommend practical solutions.
• Accurately document issues, resolutions, and project updates within the service management platform.
• Act as a primary liaison between the client and internal technical teams to ensure seamless service delivery.
• Maintain consistent communication with stakeholders to ensure expectations are met and satisfaction remains high.

Required Qualifications

Technical Expertise

• 5+ years of hands-on experience supporting desktops, servers, and network environments.
• Strong knowledge of Windows operating systems, Windows Server platforms, Active Directory, DNS, DHCP, and core networking fundamentals.
• Experience troubleshooting VPN connectivity, firewall configurations, and network performance issues.
• Familiarity with professional services automation (PSA) or ticketing systems commonly used in managed services environments.
• Exposure to virtualization platforms and modern networking technologies.
• Ability to evaluate existing environments and recommend improvements aligned with security best practices and budget considerations.

Client-Focused Skills

• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users.
• Strong customer service mindset with a focus on responsiveness and relationship-building.
• Empathetic and proactive approach to problem-solving.
• Commitment to delivering a positive and professional client experience.

Additional Strengths

• Ability to work independently in a client-facing setting while remaining connected to a broader technical team.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience contributing to or managing technical projects is a plus.
• Dedicated client engagement within a managed services framework.
• Blend of onsite and remote work.
• Opportunity to take ownership of a client environment while collaborating with a broader engineering team.
• Exposure to diverse technologies and infrastructure initiatives.

Compensation: $110,000 to $120,000 annually

Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.