IT Analyst IV - Remote

Overview

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for an IT Analyst IV - Remote. Your role centers on leveraging Power BI to transform complex system data into clear, actionable insights that drive decision‑making across the organization. The position is responsible for developing and maintaining both functional and non‑functional requirements, ensuring that system enhancements, upgrades, and new features are supported by accurate, data‑driven analysis. By using Power BI to identify root causes, visualize trends, and map system workflows, this role plays a key part in optimizing performance and clarifying technical needs.

Throughout the SDLC, the analyst collaborates closely with stakeholders to interpret requirements, provide meaningful data insights, and support successful delivery of system solutions.

• Aligns highly sophisticated solutions with business and IT strategies.
• Ensures clarity and compliance with the organization's architectural standards and documents functional and non‑functional requirements.
• Maintains documentation for new and existing applications.
• Works closely with customers, business analysts, developers and other team members to understand business requirements that drive the analysis and design of quality technical solutions.
• Provides subject matter expertise to project stakeholders and reviews documentation of other analysts for completeness.
• Involved in the full systems life cycle.
• Responsible for designing, documenting, implementing, maintaining and supporting highly sophisticated or critically important application software that is delivered on time and within budget.
• Leading small teams to accomplish assigned projects.
• Investigates defects to identify underlying causes and recommends effective technical and non‑technical solutions.
• Develops Power BI reports and dashboards.
• Develops data integration solutions, implements APIs, and partners with technical collaborators.
• Experience in data quality, governance, and documentation.

• Bachelor's degree in Computer Science, Information Systems or related field, or equivalent education/experience.
• 8+ years of system documentation experience and/or technical writing.
• Ability to create non-functional requirements and translate business requirements into non‑functional requirements.
• Experience creating reports/dashboards in Power BI.
• Solid understanding of development, quality assurance and integration methodologies.
• Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact.

• Actively shapes our company culture, including participation in employee resource groups and volunteering.
• Lives our cultural norms, including building relationships and onboarding new team members.
• Willing to travel as needed for role, including divisional/team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time and helping other teams.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions:
Hawaii and Alaska.

At CSAA IG, we are a mission-driven organization committed to empowering our members, our employees, and our communities to thrive. We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and more. Read more about what we offer and what it is like to be part of our dynamic team at

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