Service Desk Technician
Mentor, Lake County, Ohio, 44060, USA
Listed on 2026-02-28
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Kelly Technology is searching for an IT Service Desk Technician to join our client's team.
Top 3 skills:
Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.
100% onsite, Monday through Friday, 8:30am-5pm
Provides first-level Service Desk support to employees for end-user problems and requests.
Provides remote computer support to the USA and Global facility and home-based users. Uses problem recognition, research, isolation, and resolution steps to diagnose hardware, software, and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on desktop applications, software, and hardware platforms. Escalates problems to appropriate I.T. resources when needed.
Performs basic administration activities for user setup of network accounts, computer accounts and business application accounts. Provides wireless device configuration and administration. Creates and maintains standard operating procedures and knowledge base articles.
Professionalism and cooperation when working with customers, team members and management is essential.
Technical Support 90%Please submit your resume to if you are interested in discussing the opportunity further.
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