Implementation Consultant, Legal AI Solutions

Overview

Implementation Consultant - Legal AI Solutions — Reporting to the Professional Services Manager, your primary responsibility will be to advise, guide, and configure AI-powered legal solutions using CoCounsel Legal. You will work closely with corporate legal departments to understand their unique challenges, workflows, and strategic goals, and deliver tailored implementations that maximize the value of AI in legal operations. This client-facing role requires strong communication skills, legal tech fluency, and the ability to manage multiple client engagements simultaneously.

You will be instrumental in onboarding and training clients, ensuring they are equipped to leverage CoCounsel's AI capabilities for tasks such as legal research, contract analysis, compliance, and litigation support. Your work will directly impact how legal teams adopt and scale AI to improve efficiency, reduce risk, and drive innovation.

• Client Discovery & Solution Design
• Collaborate with legal operations teams to identify pain points and opportunities for AI integration.
• Translate client goals into actionable implementation plans using CoCounsel's capabilities.
• Design user journeys and workflows aligned with legal best practices and AI-enhanced processes.
• Project Management & Delivery
• Gather architecture, functional, and design requirements.
• Produce accurate project costing and Statements of Work (SoWs).
• Configure client instances and manage end-to-end solution delivery.
• Conduct regular progress meetings and manage client expectations.
• Client Enablement & Training
• Deliver tailored onboarding and training sessions focused on AI use cases.
• Provide ongoing support and guidance to ensure successful adoption.
• Create and maintain documentation and knowledge base articles.

• 3-5 years of enterprise software implementation experience
  , preferably in legal tech or AI solutions.
• Strong understanding of corporate legal department operations
  , including common challenges in compliance, contract lifecycle management, and legal research.
• Experience with AI-powered tools such as CoCounsel, Westlaw, Practical Law, or similar platforms.
• Excellent communication skills, with the ability to explain technical concepts to legal professionals.
• Proven ability to manage multiple client accounts and deliver high-quality consulting services.
• Familiarity with SaaS troubleshooting, browser settings, and web application performance.
• A passion for legal innovation and emerging technologies.

You're a fit for the role of Implementation Consultant if your background includes:

• 3-5 years of enterprise software implementation experience
  , preferably in legal tech or AI solutions.
• Strong understanding of corporate legal department operations
  , including common challenges in compliance, contract lifecycle management, and legal research.
• Experience with AI-powered tools such as CoCounsel, Westlaw, Practical Law, or similar platforms.
• Excellent communication skills, with the ability to explain technical concepts to legal professionals.
• Proven ability to manage multiple client accounts and deliver high-quality consulting services.
• Familiarity with SaaS troubleshooting, browser settings, and web application performance.
• A passion for legal innovation and emerging technologies.

• Flexibility & Work-Life Balance: Flex My Way policies support personal and professional responsibilities, including work from anywhere for up to 8 weeks per year to promote balance.
• Career Development and Growth: Grow My Way with a culture of continuous learning and a skills-first approach to prepare for an AI-enabled future.
• Industry Competitive Benefits: Flexible vacation, Mental Health Days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
• Culture: Globally recognized for inclusion and belonging, with values:
  Obsess over Customers, Compete to Win, Challenge Thinking, Act Fast/Learn Fast, Stronger Together.
• Social Impact: Two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.
• Making a Real-World Impact: We help customers pursue justice, truth, and transparency, upholding the rule of law and providing trusted information globally.

Thomson Reuters offers a comprehensive benefits package in the United States, including health, dental, vision, disability, life insurance, 401k with company match, paid time off, holidays, parental leave, and more. Details vary by location and are subject to law. Thomson Reuters is an Equal Employment Opportunity Employer and provides reasonable accommodations as required by law.

Thomson Reuters informs the way forward by bringing together trusted content and technology for decision-making. We serve professionals across legal, tax, accounting, compliance, government, and media. Reuters, part of Thomson Reuters, is a world-leading provider of trusted journalism and news.